People Operations Manager at Vapi

People Operations Manager Vapi (/ˈVɑːpi/): - We’re creating the shift to voice as humanity’s default interface - We’re the most configurable platform for deploying voice agents - We’ve grown to over 600k developers in two years, adding 2,000+ every day - Try talking to Vapi now! [Upgrade to PRO to see link] Why We’re Hiring This Role: - Vapi is building foundational systems across performance management, compensation, and career development - Today, too much senior People capacity is consumed by operational work instead of strategy and org design - This role creates separation between system design and system execution - The People Operations Manager becomes the execution engine of the People function, ensuring programs run reliably and employees have a consistent, high-quality experience What You’ll Do: - 30 Day: - Ramp on People systems (Lattice, Sequoia One, payroll, benefits workflows) - Take ownership of onboarding and offboarding execution - Support ongoing performance cycle logistics and communications - Build baseline reporting for headcount, attrition, and core People metrics - 60 Day: - Fully own execution of performance cycles, including Lattice administration - Establish consistent onboarding and offboarding experience across teams - Audit People systems, data integrity, and workflows - Identify process gaps and begin implementing operational improvements - 90 Day: - Implement reporting dashboards for performance, promotions, and attrition - Drive process automation and scalability across People systems - Serve as a trusted, responsive first point of contact for employees Who You Are: - 5+ years of HR Ops, People Ops, or similar experience in a high-growth environment - Strong hands-on experience with HRIS and performance tools (Lattice and Sequoia One preferred) - Deep understanding of payroll, benefits administration, and HR compliance - Highly detail-oriented with the ability to run multiple programs simultaneously - Clear, direct communicator who represents the People function with professionalism - Comfortable operating in ambiguity and building systems from the ground up - Strong service orientation with genuine care for employee experience Why Vapi: - Generational impact: Build the human interface for every business - Ownership culture: 70% of the company are previous founders - Kind team: The founders, Jordan and Nikhil, are Canadians - Tier-1 Investors: YC, KP seed, Bessemer Series A What We Offer: - Real stake: We offer a competitive salary and excellent equity ownership - Comprehensive health coverage: medical, dental, and vision plans - Team love: We love hanging out, and we do quarterly off-sites - Flexible time off: take what you need - More: catered meals, transportation, gym, and a $10k annual L&D budget