Revenue Intelligence Operations Program Manager  at Veeamsoftware

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role This role is focused on supporting operational excellence across our post-sales organization. This role sits at the intersection of Renewals, Customer Success, Customer Support, and Professional Services, partnering closely with operational leaders to deliver programs that directly influence customer retention, expansion, and long-term value. As a key program contributor, you will manage cross-functional initiatives from planning through execution—bringing structure, visibility, and coordination to high-impact work. This is a highly collaborative individual contributor role that requires strong organizational skills, clear communication, and the ability to work effectively with stakeholders across multiple functions. What You’ll Do • Manage end-to-end programs and projects within the post-sales organization, from planning through execution and successful delivery, ensuring alignment with organizational priorities and timelines • Support initiatives that directly improve customer retention, renewals efficiency, and expansion outcomes in a SaaS business model • Coordinate and align multiple post-sales functions—including Renewals, Customer Success, Customer Support, and Professional Services—to support execution of cross-functional programs • Partner with stakeholders and operational teams to ensure alignment, track progress, and resolve execution challenges • Translate business requirements into clear project plans, timelines, milestones, and stakeholder updates • Support the definition and tracking of success metrics for projects and programs • Identify process gaps, operational inefficiencies, and improvement opportunities across post-sales workflows, and support initiatives to address them • Ensure consistent communication, documentation, and stakeholder visibility throughout the lifecycle of each initiative • Support development of business cases for new initiatives, including gathering inputs, documenting expected outcomes, and tracking key assumptions • Track program progress and support measurement of business outcomes after delivery • Coordinate with upstream and downstream operational teams, including but not limited to: Sales Operations, Finance, and Corporate Technology, to support end-to-end operational continuity • Maintain program documentation, timelines, and status reporting to ensure transparency and execution discipline What You’ll Bring • 3+ years of experience in program or project management, operations, or related roles, ideally supporting post-sales operations within a SaaS or technology-driven organization • Experience supporting cross-functional initiatives involving multiple operational teams • Advanced level of English Bonus Skills • Technical writing and project management experience. • Experience with project management tools (Jira, Trello, Confluence). • Builder mindset and excitement about creating something from nothing. • Ability to partner with internal leaders and understand core business functions. • Ability to solve complex problems through data analysis. • Ability to meet tight deadlines and multitask. • Strong organizational and time management skills. • Ability to work in a structured, detail-oriented manner while maintaining awareness of broader business objectives. • Strong execution focus, with the ability to follow through and drive initiatives to completion. What You’ll Get • 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support • Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform • Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement • Free access to Bookster library platform for borrowing your favorite books for free • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning Please note: If an applicant is permanently located outside of Romania, Veeam reserves the right to decline the application for this position. #LI-AG2 Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential. Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice. The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.