HCP 360 Data Steward Lead at Veeva Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Veeva HCP360 vision is to improve efficiency in Pharma commercial business and to enhance personalized engagements based on the preferred channels and topic interests by HCP level.   As a Team Lead for one of our Data Operations teams, you will lead a remote team of 20+ freelancers who do rule-based research and data correction. You will design business processes and drive process improvements as well as technology improvements.   You plan and control these business processes and support their execution by removing barriers for your team members. Your primary focus is to improve process efficiency and reduce defects. As a first-line manager and servant leader, you deliver operational metrics associated with your process and results while keeping your team engaged.   To thrive in your role, you are highly motivated to lead and have a “can do” attitude. You are results-oriented, analytical, organized, and socially skilled. You communicate effectively with managers, analysts, and researchers.   The ideal candidate for this role has a strong interest in people management, a process-oriented mindset, and an excellent work ethic. What You'll Do • Lead a team with a headcount of 20+ freelancers • Implement impactful quality and efficiency projects • Build a dynamic, proactive, and high-performing team • Own your team’s KPIs and its performance • Collaborate with the engineering teams on process automation • Escalate all risks and incidents early and unambiguously • Execute change with speed Requirements • Extensive people leadership experience (3+ years) • Proven knowledge of business process design, management, and optimization • Comfortable working remotely in an international environment • Confident spreadsheet user (pivot tables, nested formulas) • Excellent communication skills in Japanese • Sufficient English read/write skill for internal communication Nice to Have • Experience in life sciences industry (education or professional experience) • Experience in master data operation • Experience in using Upwork • Good verbal communication skill in English Perks & Benefits • Veeva Giving. Financial contributions for the societal causes you’re passionate about • Health & wellness programs • Flexible PTO and company paid holidays Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.