Senior Consultant / Consultant - AI Strategy at Veeva Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role We are building a dedicated AI practice within Veeva China’s Business Consulting team. This is a unique opportunity to be a founding member of a squad that leads the deployment of Veeva’s next-generation AI Agents. You will not just deliver projects; you will shape how Artificial Intelligence is applied in the Life Sciences industry. We need hybrids - people who can define a business strategy with a VP of Sales, and then roll up their sleeves to tune prompts and configure agents to make that strategy a reality. What You’ll Do • AI Strategy & Use Case Definition: Partner with Pharma commercial leaders to identify high-value AI scenarios. Translate vague business pain points into concrete AI Use Cases. • Lead AI Implementation Projects: Act as the Project Lead for Veeva AI deployments. You will bridge the gap between our Technical Implementation team and the client’s business stakeholders, ensuring the AI solution solves the actual business problem. • Hands-on Prompt Engineering & Tuning: This is a technical consulting role. You are expected to take ownership of the AI's output quality. You will perform prompt engineering, test context windows, and refine system instructions to ensure the AI Agents speak the language of the client and deliver accurate, safe responses. • Product Feedback Loop: You are the "eyes and ears" on the ground. You will work closely with Veeva’s Global and China Product teams. By testing AI Agents in real-world scenarios, you will identify gaps, propose feature enhancements, and drive the continuous iteration of our AI product roadmap. • Change Management for AI: AI requires a new way of working. You will guide client teams on how to interact with AI agents effectively, building trust and ensuring adoption among field reps and marketing teams. Requirements • Experience: 3+ years of experience in Management Consulting, CRM Product Management, or Technology Solutioning, with a recent focus on Generative AI or Digital Transformation. • Technical Fluency (GenAI): Strong conceptual understanding of LLMs (Large Language Models), RAG (Retrieval-Augmented Generation), and Agents. • Hands-on Skill: Demonstrated experience in Prompt Engineering. You should be comfortable iterating on prompts to improve accuracy, tone, and logic. (Experience with tools like ChatGPT, Gemini, or API-based testing is required). • Business Acumen: Ability to understand complex Commercial and Medical processes in the Life Sciences industry. • Language: Native Mandarin and fluent English. Nice to Have • Basic coding skills (Python) to understand data structures or run simple API tests. • Experience dealing with Data Governance, Privacy, and Compliance in an AI context. Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.