Account Director at Veeva Systems

About the Role

We are looking for an Account Director to oversee customer relationships and teams, ensuring reliable service delivery and strategic partnership. This role involves collaborating with internal teams to drive customer and employee success through proactive leadership and clear communication. The position requires office presence at least 2-3 days per week.

Key Responsibilities

• →Serve as the primary escalation point for customer stakeholders to ensure swift issue resolution
• →Develop and maintain strong, long-term customer relationships that foster trust and business growth
• →Participate in customer meetings (weekly, monthly, quarterly) to align on goals and objectives
• →Identify and pursue new business opportunities with existing and potential customers
• →Ensure teams successfully deliver on customer requests, including reporting and service execution
• →Provide strategic guidance on industry best practices to enhance customer operations
• →Maintain deep understanding of life sciences, regulated environments, and event planning
• →Stay updated with industry regulations like OIG guidelines and PhRMA Code for compliance
• →Build, mentor, and develop internal teams to foster professional growth and high performance
• →Manage staffing within budget constraints and oversee Statements of Work (SOWs)