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Entry LevelFull-time
Salary Range
$33,150 - $44,850 /year
This salary is estimated based on similar roles. The actual salary may vary.
As a Customer Experience Specialist at Vention…
You will provide first class customer support. Your primary mission is to ensure customer satisfaction. You will track all points of customer engagement, address customer queries, and identify ways to improve our customer services. We are looking for a technical thinker whose expertise results in excellent customer relationship management and a positive brand image. 
What You’ll Do
• Become an expert on Vention’s platform and help our customers navigate the ecosystem
• Support our customers along the entire sales cycle and streamline their customer experience
• Support live-chat and phone calls and ensure proper routing in the organization 
• Process order changes, return authorizations, track shipment, and solve problems
• Engage with customers proactively via other means (surveys, calls etc.)
• Partake in weekly case meetings, helping identify opportunities to improve customer service and customer experience
Free to sign up. Takes 30 seconds.
About Vention
Vention is a technology company specializing in the development of innovative solutions for the manufacturing and industrial automation sectors. Headquartered in a dynamic tech hub, the company has emerged as a key player in the digital transformation of industrial processes, leveraging cutting-edge software and hardware integration. Since its inception, Vention has focused on empowering manufacturers with tools that enhance efficiency, precision, and scalability in production environments. Its platform is designed to bridge the gap between traditional manufacturing and modern digital workflows, catering to the evolving needs of industrial enterprises. Vention’s core offerings include a modular automation platform that allows businesses to design, simulate, and deploy custom machinery with minimal downtime. The platform features an intuitive interface, real-time collaboration capabilities, and a vast library of pre-engineered components, enabling rapid prototyping and seamless integration with existing systems. Targeted at manufacturers, engineers, and industrial designers, Vention’s solutions are particularly valuable for small to medium-sized enterprises seeking cost-effective automation without compromising on performance or flexibility. The company’s emphasis on user-friendly design and scalable solutions ensures that clients can adapt to changing production demands with ease. Vention has distinguished itself in the market through its commitment to innovation and customer-centric approach. The company has been recognized for its role in democratizing industrial automation, making advanced technologies accessible to a broader audience. By combining software expertise with deep industry knowledge, Vention has positioned itself as a trusted partner for businesses looking to modernize their operations. Its unique value proposition lies in its ability to deliver tailored automation solutions that drive tangible results, from reduced production costs to increased operational agility.
