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Entry LevelFull-timeDevOps
Salary Range
$55,250 - $74,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
Position Purpose:
The Senior, Helpdesk Analyst position plays a key role in providing technical support to the Veolia business units. This position acts as a single point of contact for resolution of technical support issues and requests that come in via telephone or chat. This position will interface with all aspects of each business unit at all levels within the organization.
Primary Duties/Responsibilities:
• Responsible for delivering white glove IT support by promptly responding to all Service Requests and Incidents across multiple channels — including telephone, walk-ups, chats, and self-service queue — while providing a personalized, high-touch experience with a target of an 80% first-contact closure rate.
• Troubleshoot and resolve any and all issues related to computer hardware, operating systems, company-approved applications.
• Implement software and hardware updates and upgrades in compliance with the Desktop team.
• Assist in the development and maintenance of Support Center documentation as needed using Confluence and ServiceNow.
• Report any support trends to the IT Operations Manager as they happen.
• Research and testing of new technology (As needed for project work).
• Occasional travel to offsite locations (As needed for projects or emergency situations).
• Laptop and Desktop imaging including local rollouts.
• Troubleshoot / setup iPhones, iPads and Droid devices.
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About VeoliaEnvironnementSA
VeoliaEnvironnementSA is a leading international company specializing in environmental solutions, focusing on water management, waste treatment, and energy services. Headquartered in France, the company has established itself as a pioneer in sustainable development and resource optimization since its inception. With a global presence spanning numerous countries, VeoliaEnvironnementSA leverages its expertise to address pressing environmental challenges, aligning its operations with the growing demand for eco-friendly and efficient solutions. The company’s name reflects its commitment to environmental stewardship, positioning it as a key player in the green economy. VeoliaEnvironnementSA offers a comprehensive portfolio of products and services, including water purification systems, waste recycling technologies, and energy-efficient solutions for industrial and municipal clients. Key features of its offerings include advanced treatment processes, smart grid solutions, and tailored consulting services to help organizations reduce their environmental footprint. The company primarily targets large-scale industries, municipalities, and commercial enterprises seeking to comply with environmental regulations while improving operational efficiency. Its solutions are designed to maximize resource recovery, minimize waste, and lower energy consumption, catering to a diverse clientele across multiple sectors. Notable achievements include the development of innovative technologies that have set industry benchmarks for sustainability and efficiency. VeoliaEnvironnementSA holds a strong market position, recognized for its ability to deliver scalable and customized environmental solutions. The company’s unique value proposition lies in its integrated approach, combining technical expertise with a deep understanding of environmental policies and market dynamics. By fostering long-term partnerships and driving continuous innovation, VeoliaEnvironnementSA remains at the forefront of the environmental services industry, contributing to a more sustainable future.
