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Entry LevelFull-timeRust
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Specialist to join the GolfNow team. This role focuses on managing existing accounts to maximize client satisfaction and retention.
Key Responsibilities
- →Provide ongoing and effective communication of account status to manage customer expectations
- →Develop customer relationships that promote retention and alignment of client goals
- →Drive adoption of the 6 core products including Platform, Connect, Answers, Technology, Spotlight, and ClubBuy
- →Implement strategic business initiatives to expand the range of offerings for our customers
- →Work with Partners to support and help develop plans to operate their business daily
- →Review performance of distributions channels and recommend pricing and yield strategies to increase partners revenue
- →Ensure a positive, consistent customer experience and successful use of the direct-to-consumer platforms
- →Support cold calling initiatives in collaboration with the sales team to schedule meetings and secure new partners for the platform
- →Collaborate with various teams and offer additional support as needed
Requirements
- ✓1+ years of relevant work experience
- ✓Exceptional interpersonal skills with excellent verbal and written communication skills
- ✓Organized and detail-oriented
- ✓Ability to establish and maintain a high level of team trust and confidence
- ✓Ability to deliver on the responsibilities of the role and responding to inquiries in a timely manner
