Support Specialist, E-commerce (Fandango and GolfNow brands) at Versant3

Versant3

Orlando, Florida, us·6h ago

Entry LevelFull-time

Salary Range

$25,500 - $34,500 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

VERSANT is expanding our Ecommerce Support Team. Our team demonstrates a passion for proactively providing customer resolution, effectively troubleshooting, and excellent customer service. If you share these passions, in addition, to being in a high-energy, fast-paced culture, this is the job for you.  Job Duties  • Efficiently handles escalated cases and communicate additional escalations as needed.  • Effectively review all details pertaining to cases and actively investigate customers' needs through questioning and proactive listening skills.  • Provide excellent customer service through multiple channels (email, web, mobile, social, phone).  • Demonstrate product knowledge by using available tools and systems when responding to inquiries.  • Participate in efficient daily workflow processes through the use of operational metrics to gauge performance and timely service.  • Connecting with customers to capture their feedback to improve our customer experience.  • Able to remain flexible and energetic during high-stress times.  • Research, address, track, and close all customer related queries, managing high priority issues by working with cross-functional teams.  • Contribute to knowledge database, FAQs, and other customer documentation.   Basic Requirements  • Detail-oriented and precise communication skills  • Able to be self-motivated and have good time-management in a fast-paced working environment  • Strong typing and writing skills  • Strong active-listening and deductive logic skills  • Able to use multiple tools/systems simultaneously  • High energy and engaging personality with the ability to convey patience and calmness in stressful situations  • Strong troubleshooting skills and the ability to problem solve complex technical issues.  • Ability to translate technical information to a non-technical customer. 

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About Versant3

Versant3 is a forward-thinking technology company specializing in innovative software solutions designed to streamline complex business processes. Operating at the intersection of data analytics and operational efficiency, the company leverages cutting-edge technologies to help organizations make informed decisions and optimize their workflows. While the name "Versant3" suggests versatility and a third-generation approach to its field, the company's origins are not explicitly detailed, though its domain implies a global reach and a commitment to digital transformation. Versant3 is positioned as a leader in the enterprise software sector, catering to businesses that require scalable and adaptable technological frameworks. The company's main products and services include advanced analytics platforms, workflow automation tools, and custom software development tailored to specific industry needs. Key features of Versant3's offerings include real-time data processing, intuitive user interfaces, and seamless integration with existing systems, ensuring minimal disruption to business operations. These solutions are primarily targeted at mid-to-large enterprises in sectors such as finance, healthcare, and manufacturing, where data-driven insights and operational agility are critical. Versant3's focus on precision and scalability makes it a trusted partner for organizations seeking to enhance productivity and competitive advantage. Notable achievements for Versant3 include successful implementations across diverse industries, with a reputation for delivering measurable results through its technology. The company's unique value proposition lies in its ability to combine technical expertise with a deep understanding of client-specific challenges, offering bespoke solutions that align with strategic goals. By prioritizing innovation and customer-centricity, Versant3 has established itself as a key player in the enterprise software market, driving digital transformation for businesses worldwide.