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Mid LevelFull-timeRustGo
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Associate to join Verse Medical, a well-funded Series C company revolutionizing healthcare software. This role involves shaping the future of at-home care by resolving questions, improving the ordering process, and serving as a trusted partner to clinical teams.
Key Responsibilities
- →Respond to inbound clinic inquiries via phone, email, and chat
- →Troubleshoot order issues, product questions, shipping updates, and documentation needs
- →Coordinate cross-functionally with Ops, Billing, and CSM teams to resolve escalations
- →Assist clinics with product selection, substitutions, and ordering guidance
- →Support documentation collection and order processing workflows
- →Maintain clean and accurate documentation in Kustomer (our ticketing system)
- →Contribute to knowledge base updates and SOP documentation
- →Act as a voice of the clinic and patient internally
- →Escalate urgent issues appropriately and with strong ownership
Requirements
- ✓1–3 years of experience in customer support, healthcare operations, or similar fast-paced environment
- ✓Strong written and verbal communication skills
- ✓High attention to detail and ability to manage multiple tasks simultaneously
- ✓Comfort working in systems (G-Suite, Slack, ticketing tools, etc.)
- ✓A proactive, solution-oriented mindset
Benefits
- ★Meaningful Compensation: $60,000-$70,000
- ★Comprehensive Health & Wellness: 100% health insurance premium coverage, dental and vision insurance plans
- ★Plan for the Future: 401(k) plan available
- ★Career Growth: Opportunities for rapid career advancement
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