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Mid LevelFull-timeGitAI
Salary Range
$72,250 - $97,750 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Service Representative to join our team at Via, a company transforming transportation around the world. You will work with our Operations team to build and operate outstanding on-demand services.
Key Responsibilities
- →Ensure the smooth daily operation of our services by providing telephone and email support
- →Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays
- →Support drivers and passengers in all matters and help them with their questions or concerns
- →Care for customer satisfaction and resolve issues
- →Grow with tasks and responsibilities, increasing compensation accordingly
Requirements
- ✓Fluent German (C2 or native) and English (C1 or C2)
- ✓Good communicator with the ability to find the right tone in different contexts
- ✓Enjoy providing advice and support over the phone
- ✓Remain calm in stressful situations and develop creative solutions in real time
- ✓Willingness to learn and deliver great service, even without prior call center experience
- ✓Passion for our mission to enable accessibility to mobility and reduce the world's carbon footprint
- ✓Technology-savvy and enjoy working with modern IT tools
Benefits
- ★100% work from home, as long as you’re based in England
- ★State of the art hardware for work
- ★Opportunity to work for a mission-driven company
- ★Part-time (20-40 hours per week) with a £14.75 base hourly rate
- ★28 days of vacation days inclusive of public holidays
