IT Support Engineer at Vibe

About Vibe At [Upgrade to PRO to see link] [Upgrade to PRO to see link] we're reimagining how brands reach audiences in the age of streaming. We believe streaming TV is no longer just a brand awareness play, it's the next great performance marketing channel. We're building the infrastructure to unlock this $100B opportunity. Vibe.co [Upgrade to PRO to see link] provides an Audience First Streaming TV Advertising solution for marketers to unlock TV as a growth channel. Our all-in-one solution combines hyper-targeted audience segmentation, AI-powered insights and recommendations, real-time campaign optimization, and incrementality measurement, giving brands of all sizes the precision and transparency they've come to expect from social and search, but on TV. Trusted by over 10,000 brands, [Upgrade to PRO to see link] [Upgrade to PRO to see link] reaches more than 120 million households across 500+ apps and channels, delivering an average 250% return on ad spend and 20% sales lift. The company hit a $100 million revenue run rate in under two years, ranking among the ten fastest software companies to reach that milestone. Vibe.co [Upgrade to PRO to see link] investors include Hedosophia (an early backer of Spotify, Uber, and Airbnb), Elaia, Singular, QuantumLight (Revolut CEO Nik Storonsky's fund), and Illusian (Supercell CEO Ilkka Paananen's fund), as well as angel investors including Carolyn Everson, board member of The Walt Disney Company and Coca-Cola. Nirav Tolia, CEO of Nextdoor, sits on the company's board of directors. Founded in 2022, [Upgrade to PRO to see link] [Upgrade to PRO to see link] is widely recognized as the category-defining platform in streaming TV advertising, bringing the power of Meta and Google-style performance marketing to the fastest-growing segment in media. ABOUT THE ROLE With a mission to strengthen and scale our IT operations in the US, this role is primarily execution-focused, with responsibility for running local IT support and IT operations, while contributing to security and compliance initiatives. This role is key in ensuring a reliable, secure, and efficient environment for employees as the company grows. Based in NYC, you will deliver hands-on, on-site support to employees and teams while overseeing day-to-day IT operations locally. You will report directly to the Paris-based Lead Infrastructure and work in close alignment with the current IT Manager, also based in Paris, to ensure consistent, high-quality IT support and operations across locations. RESPONSIBILITIES - Lead day-to-day IT support across the US, with a strong on-site presence for local employees and teams in NYC - Ensure reliable, secure, and scalable IT operations for a growing, mostly remote workforce - Manage the company’s internal IT systems and toolset, including Google Workspace, identity and access management, endpoint management, and device fleet administration - Own the full lifecycle of company hardware, from procurement and deployment to inventory tracking, refresh, and retirement - Design and improve onboarding and offboarding processes to ensure a seamless and secure employee experience - Support security, compliance, and audit activities, including SOC 2 controls, device compliance, and IT policy management - Drive operational improvements through stronger processes, documentation, automation, and self-service capabilities - Manage external vendors and service providers to ensure quality, responsiveness, and cost-effectiveness - Lead IT projects from scoping to delivery and report on key metrics, incidents, and progress to leadership IDEAL PROFILE - 5 to 7 years of experience in IT support, IT operations, or workplace technology, preferably in fast-growing environments - Strong expertise in macOS environments, device lifecycle management, and end-user support - Hands-on experience with MDM platforms such as Kandji, Fleet, Jamf, or similar tools - Solid understanding of identity and access management, including SSO, MFA, and user lifecycle provisioning - Proven ability to design, improve, and automate IT processes to scale operations effectively - Strong troubleshooting skills across hardware, software, and access-related issues - Excellent communication skills, proactive ownership, and the ability to work effectively with remote teams while using AI tools to improve support, documentation, and operational efficiency NICE TO HAVE - Familiarity with scripting and automation using Python, Bash, or similar languages - Exposure to Infrastructure as Code practices and tools, such as Terraform - Working knowledge of compliance and security frameworks such as SOC 2, ISO 27001, or similar standards OUR INTERVIEW PROCESS We respect your time. Here's exactly what to expect — no surprises, no ghosting. 1. Recruiter screen — 30 min. We'll share context; you'll share yours. 2. Manager interview — Meet the person you'd work with directly. 3. Take-home assignment + live debrief — A real problem, not a trick. We'll work through it together. 4. Calibration interview — A senior leader joins to ensure we're holding a consistent, high bar. 5. Offer — Fast. We don't let good decisions sit. 6. (Senior roles only) Reference checks — Two calls, handled with discretion. OUR VALUES At Vibe, we run on three values: Impact, Ambition, and Urgency. We tie every goal to a real business outcome, think 10x rather than settling for good enough, and move daily rather than waiting for perfect conditions. You’ll thrive here if you own outcomes without needing direction, default to action, and hold yourself to results, not effort. This is a high-performance environment with high-performance rewards: you’ll work alongside people who push you, with real ownership over hard problems in a market that’s moving fast. If that sounds like the best version of your career, we want to meet you. WHAT WE OFFER Chez Vibe, nous voulons que vous construisiez quelque chose, possédiez quelque chose, et progressiez vite. Voici comment nous le prouvons : - Equity — Employee Stock Ownership Plan. You're building this; you should own part of it. - Variable pay — based on objectives you hit. No arbitrary targets. - Hybrid flexibility — We’re in the Heart of Paris and our team is in 3x a week! - Health insurance — Full coverage via Alan. - Meal vouchers — Via Swile. - Annual offsite — The whole team, once a year, somewhere worth the trip. - Tech Syncs — Engineering and Product meet in person at least quarterly, worldwide. EQUAL OPPORTUNITY Vibe is an equal opportunity employer. We evaluate all applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law. We believe the best ideas come from teams with different backgrounds, perspectives, and experiences. If you need a reasonable accommodation during the application or interview process, please let us know. REFERRAL INSTRUCTIONS Being referred? Ask your contact to submit your application directly on your behalf.