Loading...
Mid LevelFull-timeMachine LearningAI
Salary Range
$110,500 - $149,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Specialist to join our growing Enablement team at Vic.ai. This role plays a critical part in delivering exceptional customer experiences while helping scale a best-in-class support organization.
Key Responsibilities
- →Serve as the first point of contact for inbound customer support requests, delivering prompt, thoughtful resolutions via Intercom chat
- →Guide customers through their Vic.ai journey and contribute to a consistently delightful support experience
- →Become a Vic.ai product specialist, supporting customers and mentoring internal teammates on platform functionality and workflows
- →Partner with the Senior Manager to ensure that reporting, metrics, and scalability are in place for our growing body of customers
- →Own and maintain the Help Center, ensuring articles, videos, and product tours are clear, accurate, and up to date
- →Continuously improve inbound support channels by increasing automation, reducing response times, and improving customer satisfaction
- →Participate in new product testing to stay current on platform updates and understand how new features impact customer workflows
- →Analyze user sessions using FullStory to identify friction points and monitor new feature utilization
- →Partner with Product and Engineering teams to share customer insights and support testing of new functionality
- →Track and analyze support trends, surfacing insights to leadership and product teams
- →Provide detailed bug reports and issue analysis to Incident Management
Requirements
- ✓Bachelor’s degree or equivalent required
- ✓3+ years of experience in customer support or a customer-facing role
- ✓Strong ability to learn and navigate new software; experience with SaaS, accounting tools, or finance platforms is a plus
- ✓Technically curious with an interest in understanding customer workflows and operational challenges
- ✓Excellent verbal and written communication skills with a customer-first mindset
- ✓Comfortable working in a fast-paced startup environment and contributing beyond core responsibilities
- ✓Experience working remotely or comfort operating in a distributed team
Free to sign up. Takes 30 seconds.
Similar Product Jobs
Junior Product Manager (German speaking) - T Cloud Public ( REF4475D)
DeutscheTelekomITSolutions
Budapest, Debrecen, Szeged, Pécs, hu·$35K-$48K/yr
Product Manager T Cloud Public - Expert ( REF4473E)
DeutscheTelekomITSolutions
Budapest, Debrecen, Szeged, Pécs, hu·$35K-$48K/yr
Senior Product Designer
MedTrainer
Santiago de Querétaro, Qro., mx·$36K-$49K/yr
