Intermediate IT Support Engineer at Videoamp

VideoAmp is on a mission to create the best employee and workplace experience where people can bring their whole self to work everyday. We believe that accomplishing something great requires a special group of people who work hard, drive results and have a blast while doing it - people who challenge the status quo and embody our values. People who say “I’ll find a way” instead of saying “it can’t be done.” At VideoAmp, we believe in challenging advertising paradigms to maximize value for clients. We do this by enabling companies to execute on business outcomes across their media investment instead of more traditional media metrics. VideoAmp is the software and data solutions company powering the convergence of linear TV and digital video advertising. Our solutions connect linear TV viewership with addressable data assets to benefit the marketing and media industries. This enables marketers and content owners to holistically plan, transact, and measure deduplicated audiences across digital video, OTT, connected and linear TV advertising. Role & Responsibilities LOCATION: Playa Vista, CA (Hybrid - Tues + Thurs) We're looking for an Intermediate IT Support Engineer to join our Corporate IT team and be the go-to resource for our employees across the country. Based out of our Los Angeles office, you'll support approximately 400 employees and contractors companywide — providing hands-on, high-quality IT support for day-to-day needs while also owning key systems and infrastructure in our LA office. This is a role for someone who doesn't need to know everything, but is hungry to learn, takes initiative, and genuinely cares about delivering a great experience for the people they support. • Serve as the primary point of contact for IT support requests companywide, managing tickets in Jira, meeting SLAs, and delivering a high-quality support experience for both on-site (LA) and remote employees • Manage and maintain macOS and Windows endpoints using Jamf Pro and Microsoft Intune, ensuring all devices are enrolled, configured, and compliant with company security policies • Enforce and monitor endpoint security policies, patching, and compliance standards across the device fleet • Administer user identities, access provisioning, and SSO using Okta • Manage Google Workspace, including user accounts, groups, emails, and workspace settings • Support employee onboarding and offboarding — provisioning and deprovisioning devices, accounts, and access across systems to ensure seamless Day 1 experience • Manage and maintain the LA office network • Support and troubleshoot conference room AV equipment, including Zoom Rooms managed via ZDM • Assist with hardware procurement and maintain accurate office asset inventory Qualifications • Exceptional customer service and white-glove executive support — experience delivering high-touch support to employees at all levels, including C-Suite and leadership, with professionalism and discretion • Atlassian suite — experience managing tickets, projects, and workflows in Jira and other Atlassian products, with a track record of consistently meeting SLAs • Google Workspace administration — including user management, groups, emails, and security settings • Okta administration — including user provisioning, SSO configuration, access management, and app assignments • MDM administration — hands-on experience with Jamf Pro and/or Microsoft Intune for device enrollment, configuration, and compliance • AV and conferencing support — experience supporting and managing Zoom Rooms or similar enterprise conferencing platforms • Office network management — ability to manage and troubleshoot office network infrastructure including Wi-Fi, gateways, and switches • Strong written and verbal communication — including the ability to create clear technical documentation and work cross-functionally with other departments • Motivated and eager to grow — you take initiative, seek out solutions independently, and approach new challenges with curiosity Preferred Experience • Experience with Unifi network equipment • Familiarity with workflow automation tools such as Workato or n8n • Hands-on experience with policy configuration and updates in Jamf Pro and/or Intune • Experience with macOS update management using Nudge • Familiarity with access management and governance platforms such as Lumos • Slack administration including workspace management, integrations, and bots • GitHub administration including org access, repository management, team management, and contributing changes via PRs • Familiarity with Terraform for infrastructure-as-code workflows • Hands-on experience with Claude Code and MCP connectors What We Offer: This position has a salary range of $100,000 - $115,000 + Equity + Benefits. The actual compensation offer will be determined by a number of factors, including, but not limited to, applicant's qualifications, skills, and experience. • Discretionary and flexible paid time off • In addition to standard US holidays off, VideoAmp employees also partake in Spring, Summer and Winter breaks • Comprehensive medical, dental, and vision benefits for you and your dependents - including multiple options fully covered by VideoAmp • Unlimited financial wellness sessions with Origin financial advisors • 401k Plan with matching • HSA & FSA • Commuter Benefits • Cell Phone Reimbursement • Paid Maternity and Parental Leave for All Family Additions We are on a collective mission to bring equity and transparency into media measurement, and that begins with an honest, inclusive culture. At VideoAmp, we empower our team to thrive through collaboration, mentorship, and innovation. If you're passionate about all things data and tech, and have extensive knowledge and curiosity around the digital media space, we’d love to hear from you. Above all, if you're eager to influence and support the revolutionary goals of a dynamic, cross-functional team - join us and make an impact! #LI-Hybrid