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Analyst, Technical Account Manager- Client Services in Value Added Services area at Visa
VisaTokyo, JAPAN, jp·4h ago
SeniorFull-timeGitAI
Salary Range
$72,930 - $98,670 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Technical Account Manager at Visa is responsible for managing operational relationships with clients and providing support to grow their business. This role involves shaping how Visa manages its growth clients through support and input into automated tools, capabilities, and processes that enhance the client experience.
Key Responsibilities
- →Support client implementation of new Visa products by coordinating with key client and Visa teams to expedite implementation readiness activities
- →Ensure prompt and accurate resolution of client inquiries, acting as a client advocate and deploying outbound and proactive client engagement
- →Provide technical support and solutions by handling resolution of incidents and problems on Visa products and services
- →Work closely with Development, QA, Product teams, and 3rd party product partners to ensure superior technical support
- →Understand key market/enterprise initiatives and clients to support delivery and ensure readiness
- →Stay current with the latest Visa solutions and technologies to provide a good client experience
Requirements
- ✓Digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g., ChatGPT, Microsoft Copilot)
- ✓Experience in technical account management and client support
- ✓Strong problem-solving and communication skills
- ✓Ability to coordinate with cross-functional teams
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