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SeniorFull-time
Salary Range
$31,603 - $42,757 /year
This salary is estimated based on similar roles. The actual salary may vary.
You will act as the primary point of contact between internal teams, external partners, and service vendors—guaranteeing that our value proposition is fully realized at every touchpoint.
This position reports to the Sr. Director, Consumer Products South Cone
Key Responsibilities:
• Day-to-Day Benefits Fulfillment: Manage daily operations to ensure timely and accurate delivery of all product benefits (Concierge, Insurance, Travel, etc.), proactively resolving escalations and service gaps.
• Vendor Management: Lead relationships and performance oversight for all vendors providing benefits, ensuring SLAs and quality standards are consistently met.
• Customer Experience Ownership: Monitor and enhance consumer-facing channels—especially call centers—by developing training, establishing KPIs, and implementing best practices for white-glove service.
• Performance Monitoring: Track and report on fulfillment KPIs and SLAs daily, driving accountability and continuous improvement.
• Process Optimization: Identify and implement opportunities to streamline benefit delivery processes, ensuring operational excellence and superior client experience.
• Stakeholder Coordination: Serve as the central liaison between Product, Technology, Security, Client Services, issuers, and third-party vendors to guarantee seamless benefit execution.
• Technology & Compliance: Partner with Technology and Security teams to maintain secure, compliant platforms and implement enhancements based on business needs.
• Audit & Quality Assurance: Conduct vendor audits, oversee quality controls, and ensure alignment with regulatory and company standards.
• Client-Centric Innovation: Collect feedback, analyze data, and lead initiatives to enhance benefits and experiences, maximizing client satisfaction and loyalty.This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
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About Visa
Visa is a global technology company that operates at the forefront of the payments industry, facilitating electronic funds transfers across the world. Founded in 1958 as BankAmericard and evolving into Visa Inc. in 2007, the company has established itself as a cornerstone of modern financial infrastructure. Headquartered in the United States, Visa provides the technological backbone that enables billions of transactions annually, connecting consumers, businesses, banks, and governments in over 200 countries and territories. Its network, VisaNet, is renowned for its security, reliability, and scalability, processing transactions with speed and precision. Visa offers a comprehensive suite of payment solutions, including credit, debit, prepaid, and commercial products, all designed to enhance the way people and businesses transact. Key features of Visa’s services include advanced security protocols such as tokenization and biometric authentication, global acceptance at millions of merchant locations, and innovative digital payment options like contactless and mobile wallet integrations. The company primarily targets consumers seeking convenient and secure payment methods, merchants aiming to streamline operations and reduce fraud, and financial institutions looking to offer competitive payment products. Visa’s solutions are particularly valuable in the retail, hospitality, and e-commerce sectors, where seamless and secure transactions are critical. Visa holds a dominant position in the global payments industry, processing trillions of dollars in transactions each year and setting industry standards for innovation and security. The company’s notable achievements include pioneering the introduction of credit cards, driving the adoption of contactless payments, and leading initiatives to combat fraud and promote financial inclusion. Visa’s unique value proposition lies in its ability to combine a vast, interconnected network with cutting-edge technology, enabling faster, safer, and more inclusive financial transactions worldwide. Its commitment to sustainability and digital transformation further solidifies its role as a leader in shaping the future of payments.
