Implementation Consultant, Manager at Visa

Team Summary The Implementation team in Money Movement Client Success is responsible for managing the end-to-end lifecycle of client implementations across Asia Pacific.  This includes: • Managing client onboarding, offboarding, and change activities across the full delivery lifecycle • Owning implementation planning and execution, ensuring core milestones and deliverables are completed to required standards • Driving a smooth, fully governed handover into Business-as-Usual (BAU) teams with all required controls and sign-offs completed • Identifying opportunities to improve implementation processes, tools, and playbooks, and partnering with Readiness and Product teams to continuously uplift delivery standardWhat an Implementation Consultant does at Visa: As an Implementation Consultant, you will play a critical role at the intersection of clients, technology, and operations, ensuring Visa Direct Money Movement solutions are implemented at a scalable, compliant, and operationally sound manner. Key responsibilities include: • Own and manage end-to-end implementation delivery, including objectives, milestones, dependencies, risks, and success criteria, in collaboration with internal stakeholders, project sponsors and clients • Guide clients through the technical and operational integration of Visa Direct offerings, ensuring workflows, controls, and operating models are clearly understood and adopted • Configure and prepare test environments, complete setup and configuration activities, and coordinate testing phases to support successful go-live outcomes • Develop a deep understanding of how Visa Direct products operate within client environments in order to troubleshoot issues and resolve implementation challenges effectively • Proactively identify, document, and manage delivery risks, ensuring appropriate governance, escalation, and mitigations plans are in place • Anticipate potential issues or delays and drive corrective actions early to protect timelines and delivery quality • Communicate implementation status clearly and consistently, keeping stakeholders informed of progress, risks, dependencies, and key decisions. • Manage relationships with senior internal and external stakeholders, escalating complex or high-impact issues with sound judgement • Clearly articulate complex technical, regulatory, or operational topics and facilitate aligned decision‑making across multiple teams • Act as a strong client advocate during implementation, while balancing Visa’s risk, compliance, and operational requirements • Maintain high‑quality implementation documentation, and contribute to the development of reusable artefacts, templates, and best practices • Support team capability building through knowledge sharing, peer coaching, and contribution to onboarding of new team members • Stay current on product enhancements, regulatory developments, and ecosystem trends to ensure implementation approaches remain accurate and relevantThis role is based in Singapore and supports clients across Asia Pacific. The role will report to Director, Client Success APAC - Visa Direct Network and Operations. Projects you will be a part of: As an Implementation Consultant, you will be part of one of Visa’s fastest‑growing businesses, directly influencing client trust, delivery quality, and the successful expansion of new Visa Direct use cases and markets across Asia Pacific. Your work will help ensure Visa continues to deliver reliable, scalable, and secure money movement solutions globally This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.