Manager - Site Reliability Engineering - Python, Terraform, CI/CD, Observability at Visa

About the Role

The SRE Manager leads a team of Site Reliability Engineers responsible for delivering high availability, security, and performance across multiple products within the Value-Added Services organization. This role balances hands-on technical oversight with people leadership, guiding team execution in incident response, automation, observability, environment management, and operations.

Key Responsibilities

• →Lead the delivery of secure, reliable, and high-performing application services across distributed and hybrid environments.
• →Improve operational excellence, engineering discipline, and team execution through coaching, prioritization, and consistent process reinforcement.
• →Drive zero-downtime reliability with proactive monitoring, structured incident response, and rigorous root-cause remediation.
• →Oversee full environment management lifecycle: deployment governance, configuration updates, operational readiness assessments, and risk evaluation.
• →Foster an inclusive, collaborative, and high-accountability culture focused on continuous learning and team-wide development.
• →Build strong relationships with engineering, product, architecture, and operations to align on service priorities and long-term reliability goals.
• →Communicate effectively with technical and non-technical audiences, providing frameworks for decision-making and problem-solving.
• →Champion automation and Generative AI tooling to reduce manual processes, eliminate toil, and scale operational capabilities.
• →Lead cloud and hybrid infrastructure adoption initiatives with a focus on resilience and minimal downtime.
• →Facilitate incident bridges, coordinate cross-team collaboration, and ensure proper escalation paths for critical issues.
• →Proactively communicate operational insights, risks, and status updates to cross-functional stakeholders and PRE leadership.
• →Ensure the SRE team consistently delivers secure, stable, and efficient infrastructure aligned with business and engineering objectives.
• →Establish and track key SRE performance indicators (SLOs, error budgets, operational KPIs).
• →Drive growth, upskilling, and performance development across the SRE team, supporting engineers at multiple experience levels.
• →This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.