Service Experience Analyst (Product/Project Management) at Visa

Within Client Services, the role of the Service Experience team is to take ownership of a product team’s vision and deliver excellence for our clients on behalf of Visa. This team acts as the liaison between Product, Technology and Client Services to engage early and provide input during the design and development stages, including building out implementation and support requirements, and partnering cross-functionally to identify and communicate platform and product roadmap impacts to the client facing support teams to enable our clients’ success. What a Service Experience Analyst does at Visa: This Service Experience Analyst role will focus on Risk, Data, loyalty and benefits products, such as Visa Campaign Solution, Visa Offers Network and Visa Digital Benefits Platform, to name a few. This role is a good mix of business, functional and technical knowledge providing the role holder flexibility and learning in the dynamic digital payments’ ecosystem. This is an individual contributor role. Key responsibilities include the following: • Lead and define the end-to-end service experience for clients. • Foster close partnership and collaboration with key internal groups such as Product, Technology, Sales and Client account teams to deliver growth objectives, meet client and stakeholder needs  • Define transition plans to migrate support to wider Client Services teams with a focus on operational efficiency & optimization. • Partner with product & technology teams to develop artifacts, training materials and presentations for the Client Services team • Become Digital subject matter in Client Services including knowledge of the APIs, implementation guides, client integration options, deployment, and post-production support • Execute Digital initiatives that may impact clients from a business operations perspective including changes to current products, implementations of new products and the business and digital release cycle • Embrace and implement new methodologies on an ongoing basis as the business scales within the organization • Communicate and engage with diverse functional stakeholders throughout product readiness • Embrace and implement new methodologies on an ongoing basis as the business scales within the organization • Influence decision makers at staff, senior and executive management levels within Client and Visa organizations through a combination of negotiation and consultative output • Act as the primary point of contact, coordinating and communicating the resolution of key client incidents or problems • Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutionsThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.