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SeniorFull-time
Salary Range
$132,600 - $179,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Hospitality Program Manager plays a pivotal role in delivering a best-in-class workplace hospitality experience that makes Visa an employer of choice. This dynamic role focuses on culinary excellence, employee experience, and operational rigor, overseeing onsite cafe operations that serve thousands of Visa colleagues, clients, and guests.
Key Responsibilities
- →Lead the Workplace Hospitality and Culinary Program across two flagship sites, ensuring a consistent, high-quality experience that reflects Visa’s culture and values.
- →Manage a combined annual budget of approximately 8M USD, ensuring fiscal responsibility while delivering outstanding service and quality.
- →Serve as Visa’s onsite food program Subject Matter Expert, establishing standards of excellence and driving consistency across all hospitality offerings.
- →Provide operational oversight of onsite cafes and hospitality services, ensuring culinary execution and quality.
- →Lead vendor and contract management, partnering with suppliers to deliver seamless daily operations.
- →Develop and execute an internal communications strategy to drive employee engagement and promote offerings.
- →Communicate program progress and insights to Executive Leadership.
- →Lead program development and project management efforts, including collaboration with construction and design teams.
- →Integrate Visa’s Sustainability, Inclusion, and Wellness initiatives into the food and hospitality platform.
- →Design a flexible, hybrid workplace-friendly food program to meet evolving needs.
- →Coordinate employee focus groups and feedback loops to ensure programs meet expectations.
- →Ensure the North America hospitality program is equitable and consistent across the national portfolio.
- →Elevate the workplace experience through hospitality-led moments and programming.
- →Plan and lead engaging onsite events such as Bring Your Child to Work Day, ERG celebrations, and Company BBQs.
- →Lead cross-functional collaboration to ensure flawless execution of all Visa hospitality and engagement events.
Requirements
- ✓Proven experience in hospitality management, with a focus on culinary excellence and employee experience.
- ✓Strong leadership skills with the ability to manage budgets and oversee operational excellence.
- ✓Expertise in vendor and contract management, with a track record of improving performance and compliance.
- ✓Experience in developing and executing internal communications strategies.
- ✓Ability to translate operational performance into strategic updates for Executive Leadership.
- ✓Project management skills, including collaboration with construction and design teams.
- ✓Knowledge of Sustainability, Inclusion, and Wellness initiatives and their integration into hospitality platforms.
- ✓Experience in designing flexible, hybrid workplace-friendly food programs.
- ✓Ability to coordinate employee feedback and ensure programs meet quality expectations.
- ✓Experience in planning and leading engaging onsite events.
- ✓Strong cross-functional collaboration skills.
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