Staff Site Reliability Engineer, Azure/AWS at Visa

The Staff Platform Engineer is an individual contributor within the SRE / Platform organization, responsible for operating, maintaining, and improving cloud‑native platforms that support critical workloads. This role focuses on platform reliability, operational excellence, and automation, ensuring systems are stable, scalable, and well‑run in production. The Staff Platform Engineer works primarily on Azure‑based platforms, while actively contributing to AWS environments as required by current initiatives. This role is execution‑focused, with strong involvement in day‑to‑day platform operations and continuous improvement efforts. Key Responsibilities Platform Operations & Reliability • Operate and support core platform components, including: • Cloud infrastructure primitives • Kubernetes clusters and supporting services • Networking, ingress, and service discovery • Ensure platforms meet reliability and availability expectations through proactive monitoring and maintenance. • Identify operational issues and contribute to improvements that reduce instability and recurring incidents.SRE Practices & On‑Call Support • Participate in on‑call rotations, acting as a responder for platform‑related incidents. • Troubleshoot production issues, perform root cause analysis, and contribute to post‑incident reviews. • Maintain and improve operational runbooks, alerts, and dashboards.Automation & Infrastructure as Code • Implement and maintain Infrastructure‑as‑Code for platform resources and environments. • Contribute to automation initiatives that reduce manual work and operational toil. • Support standardized deployment, upgrade, and rollback processes.Continuous Improvement • Assist in simplifying day‑2 operations and improving platform operability. • Contribute to efforts that reduce Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR). • Follow established platform standards and best practices, providing feedback for improvement.Collaboration • Work closely with other platform engineers, SREs, and application teams. • Support platform adoption by helping application teams troubleshoot and operate their workloads. • Escalate complex issues to senior engineers when needed, while learning from hands‑on experience.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.