Staff Site Reliability Engineer, ServiceNow CMDB at Visa

The CMDB Site Reliability Engineer will hold the responsibility for developing on the ServiceNow platform CMDB, ITOM Discovery and other CMDB related components as part of the Scrum based Agile framework to advance and maintain Visa’s CMDB functionality. This will include, but is not limited to, story implementation, data management (CI and Platform), and operational support (Incidents and Requests). Essential Functions: • Be part of a global team that has operational support responsibilities where you will be required to work with our internal customers to resolve issues using the ServiceNow Incident management process and ticketing system. • Expand and enhance your knowledge of the ServiceNow Platform and its advanced features and capabilities including developing table / attribute level security controls, implementing Business Rules, Flow Designer, Workflows, Client Scripts, UI Policy, and UI Actions as part of development activities for Catalogs, Scoped Apps or other platform activities. • Design, develop, and maintain ETL solutions using Microsoft SSIS to support data warehousing and business intelligence initiatives. Monitor, troubleshoot, and optimize existing SSIS packages and ETL jobs for performance and reliability. • Ingest, transform, and load data from various sources including relational databases, flat files (CSV, TXT), REST APIs, and ODBC connections. • Write and optimize complex SQL queries, stored procedures, triggers, and scripts for data extraction and transformation. Develop and maintain comprehensive documentation for data flows, processes, and systems. • Ensure data quality, integrity, and security throughout the ETL process. Participate in code reviews and contribute to best practices for SSIS and ETL development. • Collaborate with stakeholders, analysts, and business users to understand requirements and deliver robust data pipelines. • Apply data governance, security, and compliance standards to all processes. • Work with ServiceNow ITOM Discovery and its Cloud Discovery capabilities in a multi-public Cloud environment.    • Work with end – users and educate them on how to be more effective and efficient working on the platform either through informal meetings, brown bags or scheduled calls. • Develop technical requirements, documentation and technical diagrams. • Perform data profiling and root cause analysis for data issues. • Implement data validation and reconciliation processes. • Work with stakeholders to review stories and requirements to develop new capabilities as part of our monthly Sprints and Releases.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Visa will accept applications for this role until at least April 30, 2026.