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SeniorFull-time
Salary Range
$46,410 - $62,790 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed.
This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction authorization, clearing and settlement concepts and rules.
Key Responsibilities:
• Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions.
• Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client satisfaction.
• Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions.
• Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term.
• Monitor and analyze authorization performance metrics to track progress and identify areas for improvement.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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About Visa
Visa is a global technology company that operates at the forefront of the payments industry, facilitating electronic funds transfers across the world. Founded in 1958 as BankAmericard and evolving into Visa Inc. in 2007, the company has established itself as a cornerstone of modern financial infrastructure. Headquartered in the United States, Visa provides the technological backbone that enables billions of transactions annually, connecting consumers, businesses, banks, and governments in over 200 countries and territories. Its network, VisaNet, is renowned for its security, reliability, and scalability, processing transactions with speed and precision. Visa offers a comprehensive suite of payment solutions, including credit, debit, prepaid, and commercial products, all designed to enhance the way people and businesses transact. Key features of Visa’s services include advanced security protocols such as tokenization and biometric authentication, global acceptance at millions of merchant locations, and innovative digital payment options like contactless and mobile wallet integrations. The company primarily targets consumers seeking convenient and secure payment methods, merchants aiming to streamline operations and reduce fraud, and financial institutions looking to offer competitive payment products. Visa’s solutions are particularly valuable in the retail, hospitality, and e-commerce sectors, where seamless and secure transactions are critical. Visa holds a dominant position in the global payments industry, processing trillions of dollars in transactions each year and setting industry standards for innovation and security. The company’s notable achievements include pioneering the introduction of credit cards, driving the adoption of contactless payments, and leading initiatives to combat fraud and promote financial inclusion. Visa’s unique value proposition lies in its ability to combine a vast, interconnected network with cutting-edge technology, enabling faster, safer, and more inclusive financial transactions worldwide. Its commitment to sustainability and digital transformation further solidifies its role as a leader in shaping the future of payments.
