Loading...
SeniorFull-timeRust
Salary Range
$29,172 - $39,468 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Cybersource, a Visa company, is seeking a Technical Account Manager to serve as the technical liaison for Premier and Enhanced Enterprise clients. This role will manage relationships with high-value partners and merchants, ensuring optimal integration and addressing technical challenges.
Key Responsibilities
- →Act as the primary technical point of contact for merchants and partners, addressing technical challenges and payment questions
- →Oversee and coordinate implementations, providing consultative integration guidance for new partners/merchants
- →Support in pitching the value-add of Cybersource products and functionalities
- →Proactively suggest business opportunities and create win-win business models
- →Define engagement processes and operating models between partners, merchants, and Cybersource teams
- →Own production issues end-to-end from escalation to resolution and client communication
- →Champion product enhancement requests with cross-functional teams
- →Lead product training and perform merchant business reviews
- →Build deep product knowledge in Cybersource products and services
- →Partner with internal teams to build relationships with technical and business contacts
- →Engage directly with partners/merchants in meetings
- →Aggregate key business inputs from client engagements to help track business requirements
- →Coordinate with the Technical Account Management team on shared initiatives/product matters
Requirements
- ✓Experience in technical account management or similar client-facing technical roles
- ✓Strong understanding of payment processing and eCommerce systems
- ✓Excellent communication and relationship-building skills
- ✓Ability to coordinate complex implementations and provide technical guidance
- ✓Experience with product training and business reviews
- ✓Strong problem-solving skills and ability to manage production issues
- ✓Ability to work in a fast-paced environment and collaborate with cross-functional teams
Benefits
- ★Opportunity to work with strategically important clients of Visa
- ★Chance to contribute to establishing new business lines
- ★Fast-paced environment with a high-performing team
Free to sign up. Takes 30 seconds.
