Technical Support Analyst (Payments) at Visa

Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems What a Technical Account Manager does at Visa: Cybersource Technical Account Manager (TAM) is the technical liaison for Cybersource’s Premier and Enhanced Enterprise clients. Premier Clients who meet our criteria are assigned a name Technical Account Manager, while Enhanced Support clients can access to a pool of skilled Technical Account Managers. We are currently looking for an Analyst to manage the relationships with our highest value partners and merchants. This role will be responsible for engaging our partners/merchants on new products, requirements, and issue management. The individual will have a vital role in ensuring that our partners’/merchants’ integrations are functioning optimally. The candidate will foster relationships with our valued partners/merchants and will play a key primary role during business reviews, training, and presentations. • Act as the primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions that may be raised. • Oversee and coordinate implementations and provide consultative integration guidance for new partners/merchants • Support in pitching value-add of Cybersource products and functionalities to partner’s/merchant’s business • Proactively suggest business opportunities for partner/merchant and create win-win business models • Define engagement process and the operating model between partner, merchants, and Cybersource teams • Own production issues end-to-end from escalation to resolution and client communication • Champion product enhancement requests with our cross-functional teams • Lead product training and perform merchant business reviews as needed • Build deep product knowledge in Cybersource products and services • Partner with our internal teams to build relationships with technical and business contacts with our partners/merchants • Engage directly with partners/merchants in meetings • Aggregate key business inputs from client engagements to help track business requirements • Coordinate with the Technical Account Management team on shared initiatives/product mattersProjects you will be a part of: This is an incredibly exciting time to join the Cybersource Client Services team. You will be operating in a fast-paced setting, contributing to establishing new business lines. You will work with strategically important clients of Visa to deploy and operationalize new use cases by collaborating with a high performing team. Why this is important to Visa Technical Account Managers are central operators to Acceptance business teams across many Asia Pacific market teams and clients. To be successful as a Technical Account Manager, you will need to become a subject matter expert, a great coordinator of programs and thrive in a very strong teamworking culture. Your ability to support the Acceptance services will directly impact on our clients' trust in our brand and technology in the payment industry and money movement ecosystem. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.