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SeniorFull-time
Salary Range
$33,150 - $44,850 /year
This salary is estimated based on similar roles. The actual salary may vary.
The role primarily includes the following responsibilities
• Perform in depth analysis of cases received in the support queues, using available documentation and resources, and collaborating closely with Product Development, Product Management, Operations, and Account Management teams when required
• Deliver training sessions to clients, including training requests initiated through support cases, while ensuring alignment with client needs and product capabilities
• Meet team and departmental performance goals, including case response time targets and Net Promoter Score results based on client feedback
• Collaborate effectively within the team and across other internal Visa teams to ensure high quality service delivery
• Participate in training activities, clarifications, and initiatives that drive the adoption of Visa products and services by clients across the LAC regionThe role also requires strong written and verbal communication skills, as it involves supporting both external and internal clients and collaborating closely with internal solutions teams to align on solutions and deliver clear, accurate responses to clients
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 
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About Visa
Visa is a global technology company that operates at the forefront of the payments industry, facilitating electronic funds transfers across the world. Founded in 1958 as BankAmericard and evolving into Visa Inc. in 2007, the company has established itself as a cornerstone of modern financial infrastructure. Headquartered in the United States, Visa provides the technological backbone that enables billions of transactions annually, connecting consumers, businesses, banks, and governments in over 200 countries and territories. Its network, VisaNet, is renowned for its security, reliability, and scalability, processing transactions with speed and precision. Visa offers a comprehensive suite of payment solutions, including credit, debit, prepaid, and commercial products, all designed to enhance the way people and businesses transact. Key features of Visa’s services include advanced security protocols such as tokenization and biometric authentication, global acceptance at millions of merchant locations, and innovative digital payment options like contactless and mobile wallet integrations. The company primarily targets consumers seeking convenient and secure payment methods, merchants aiming to streamline operations and reduce fraud, and financial institutions looking to offer competitive payment products. Visa’s solutions are particularly valuable in the retail, hospitality, and e-commerce sectors, where seamless and secure transactions are critical. Visa holds a dominant position in the global payments industry, processing trillions of dollars in transactions each year and setting industry standards for innovation and security. The company’s notable achievements include pioneering the introduction of credit cards, driving the adoption of contactless payments, and leading initiatives to combat fraud and promote financial inclusion. Visa’s unique value proposition lies in its ability to combine a vast, interconnected network with cutting-edge technology, enabling faster, safer, and more inclusive financial transactions worldwide. Its commitment to sustainability and digital transformation further solidifies its role as a leader in shaping the future of payments.
