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ManagerFull-time
Salary Range
$81,600 - $110,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Viseven Group is an international MarTech company specializing in interactive content and cloud solutions for global pharmaceutical companies. The Customer Success Manager plays a key role in ensuring customer satisfaction, support, and developing long-term partnerships. You will be responsible for building strong, mutually beneficial relationships with clients and helping them achieve their business goals through effective use of Viseven's products and services.
Key Responsibilities
- βBuild and maintain daily working relationships with assigned clients.
- βSupport clients during the onboarding process and assist with the initial use of company products and services.
- βProvide consultation on the use of products and services to achieve expected results.
- βCoordinate and support the implementation process within assigned markets or clients; act as an intermediary between clients and internal content development teams.
- βManage ongoing client interactions, ensuring a high level of customer satisfaction.
- βIdentify new collaboration opportunities by understanding client needs.
- βCollect and relay feedback from clients to internal teams for problem resolution and service improvement.
Requirements
- βExperience in customer-oriented roles (project/account/client service management, etc.)
- βStrong communication skills and ability to build long-term relationships
- βBasic project management skills and analytical thinking
- βProactiveness, flexibility, and ability to work in a team
- βLanguages: English - strong upper-intermediate/fluent; knowledge of additional languages will be a significant advantage
Benefits
- β Competitive reward and regular salary review
- β Professional and career growth
- β Paid vacation - 18 working days per year (20 working days after 2 years of collaboration)
- β Sick leave without documentation - 4 working days per year
- β Documented sick leave - 20 working days per year
- β Family circumstances vacation - 3 paid working days
- β Comprehensive medical insurance
- β English language courses
- β Opportunity to participate in professional forums and conferences
- β Regular corporate events and team buildings
- β Experienced team and friendly atmosphere
- β Pleasant work environment: comfortable, fully equipped office and the ability to work from home
