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Mid LevelFull-timeJavaScriptPythonJavaGitAPI
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Support Engineer to join Vonage and help innovate cloud communications for businesses worldwide. This role focuses on providing first-class support to our rapidly growing strategic customer base who are integrating our APIs.
Key Responsibilities
- →Investigate, troubleshoot, diagnose and resolve technical issues related to our Messaging APIs
- →Communicate effectively (both verbal and written) with our customers and internal stakeholders
- →Problem solve, demonstrate natural curiosity and the ability to learn rapidly
- →Capture knowledge for customers who prefer solving their own issues without contacting support
Requirements
- ✓Bachelor's Degree in Computer Science, or equivalent field
- ✓Experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
- ✓Experience with Messaging technologies: e.g. SMS, SMPP, GSM, MMS, Whatsapp, etc
- ✓Experience supporting or integrating APIs and/or SDKs
- ✓Strong communication skills - written and verbal
Benefits
- ★Opportunity to work with a global cloud communications leader
- ★Chance to help brands like Airbnb, Viber, WhatsApp, and Snapchat accelerate their digital transformation
