Bilingual Learner Operations Associate (English/Spanish) 3 months contract at voxy-engen

voxy-engen

United States (remote)·19h ago

Mid LevelContractGitAI

Salary Range

$25 - $25 /hour

About the Role

We are looking for a Bilingual Learner Operations Associate to join our remote team at EnGen. This role involves providing excellent customer service to clients and learners, supporting onboarding and enrollment processes, and using various operational tools to manage requests.

Key Responsibilities

→Support with onboarding for non-coaching learners and enrollment across various clients
→Assist with learner re-enrollment through calling campaigns
→Provide over-the-phone support for learners via Aircall
→Provide operational support for Customer Success and Channel Partner teams
→Support various teams with operational tasks, including learner enrollment and deactivation
→Cross-train with other Operations team members to provide support as needed
→Identify opportunities for process improvement and increased efficiency within operational workflows
→Help implement best practices to streamline internal processes
→Collaborate with EnGen team members to boost seat utilization and learner engagement
→Attend internal meetings and perform other tasks as assigned

Requirements

✓Bilingual fluency in English and Spanish (spoken and written)
✓Minimum of 2 years of experience in customer service, operations, or a similar field
✓Strong organizational and time management skills
✓Ability to communicate effectively at all levels, with exceptional writing skills
✓Strong customer service skills and cross-cultural sensitivity
✓Comfortable using Microsoft Excel for basic tasks such as data entry, sorting, and simple formulas
✓Experience with mass digital communications tools (e.g., HubSpot, Salesmsg, Freshdesk)
✓Action-oriented, with a strong sense of urgency
✓Proactive and able to take initiative without strict guidance