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Customer Success Manager - Bilingual: English/Spanish at VusionGroupSA
VusionGroupSACoppell, TX, us·4h ago
SeniorFull-timeRust
Salary Range
$110,500 - $149,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
We build. We create impact. 
We are seeking a bilingual (English/Spanish) Customer Success Manager (CSM) to support and grow relationships with our strategic-level accounts across the Americas. This role plays a critical part in driving adoption, delivering measurable business value, and scaling VusionGroup solutions across large, complex customer environment
As a Customer Success Manager on the Customer Success team, you will make a positive impact by being responsible for:
• Building and maintaining strong relationships with key stakeholders.
• Acting as the main point of contact for customer needs, issues, and escalations.
• Driving regular communication cadences like QBRS and touchpoints.
• Managing a portfolio of accounts proactively.
• Identify risks, opportunities, and customer goals.
• Acting as a trusted advisor to optimize ROI and business outcomes.
• Monitoring customer health, usage, and engagement.
• Driving renewals, upsell, and cross-sell opportunities.
• Representing the voice of the customer internally.
• Gathering feedback to improve product and services.
• Developing customer champions using case studies and references.
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About VusionGroupSA
VusionGroupSA is a technology-driven company specializing in innovative solutions for the digital transformation sector. Operating at the intersection of software development, data analytics, and process optimization, the company provides tailored services to enhance business efficiency and scalability. While the name suggests a South American origin, VusionGroupSA serves a global clientele, leveraging cutting-edge technologies to address complex business challenges. The company’s approach combines strategic advisory with technical expertise, positioning it as a trusted partner for organizations seeking to integrate advanced digital solutions into their operations. VusionGroupSA offers a suite of products and services designed to streamline workflows, improve decision-making, and drive growth. Key offerings include custom software development, AI-powered analytics platforms, and end-to-end digital transformation consulting. The company’s solutions are characterized by their scalability, user-centric design, and integration capabilities, ensuring seamless adoption across various industries. Their target audience primarily consists of mid-to-large enterprises in sectors such as finance, healthcare, and manufacturing, which require robust, future-ready technologies to maintain competitive advantage. VusionGroupSA’s focus on measurable outcomes and long-term partnerships underscores its commitment to delivering tangible value to clients.
