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Customer Success Manager (temporary position) (m/w/d) at VusionGroupSA
VusionGroupSAKöln, NRW, de·1d ago
SeniorFull-timeRust
Salary Range
$77,350 - $104,650 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
As a Customer Success Manager at VusionGroup, you will be the strategic owner of customer relationships, driving value realization and long-term partnerships. Your mission is to ensure clients achieve their desired outcomes while positioning VusionGroup as a trusted advisor.
Key Responsibilities
- →Develop and maintain strong, trust-based relationships with key stakeholders
- →Lead the execution of account plans in collaboration with Sales and Key Account Managers
- →Monitor service commitments across support, maintenance, and asset management
- →Coordinate cross-functional teams to deliver high-quality service
- →Define, implement, and evolve SLA frameworks with internal and client stakeholders
- →Shape success plans and strategic roadmaps aligned with customer objectives
- →Map and engage stakeholders across the customer organization
- →Drive structured onboarding experiences with repeatable playbooks
Requirements
- ✓Proven experience in customer success or account management roles
- ✓Strong understanding of service delivery and contract management
- ✓Excellent stakeholder relationship management skills
- ✓Ability to influence and collaborate across cross-functional teams
- ✓Experience with SLA frameworks and service contract management
- ✓Strategic thinking with focus on outcomes and value realization
- ✓Strong communication and presentation abilities
- ✓Experience with telemetry and predictive risk models is a plus
