Customer Service Specialist at Wabtec

Who will you be working with? You will work closely with intercompany customers (SISCO), as well as internal stakeholders including the Technical Department, Strategic Purchasing, and Logistics teams. The role requires regular cross‑functional collaboration and coordination to ensure smooth quotation, order, and delivery processes. How will you make a difference? As a Customer Service specialist you will play a key role in ensuring efficient order fulfillment and customer satisfaction for intercompany customers. You will manage quotations, orders, reporting, and shipment monitoring while acting as a key communication link between customers and internal departments. Your accuracy, organization, and proactive follow‑up will directly support reliable service delivery and operational excellence. What will your typical day look like? • Coordinate the quotation process for SISCO intercompany customers • Manage customer order processing in cooperation with the Technical Department and Strategic Purchasing • Enter customer orders into the ERP system • Report on the status of quotations and customer orders • Monitor the shipment process and customer sales • Support the logistics complaints handling process • Liaise with intercompany customers and various internal departmentsWhat do we want to know about you? • Higher education, preferably with a technical or logistics profile • Several years of experience in a similar role • Experience working with ERP systems • Knowledge of MS Office, with strong Excel skills • Communicative level of English • High level of accuracy, reliability, responsibility, and punctuality • Strong teamwork abilities and communication skills  I consent to the processing of my personal data by Stemmann-Polska Sp . z o.o.  for the purposes of activities necessary for the recruitment process, in accordance with the Personal Data Protection Act of 10 May 2018 (Journal of Laws of 2018, item 1000) and in accordance with the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (RODO).   Legal authorization to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.   Please note that we do not accept agency candidate submissions without a formalized agreement with Wabtec Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired.   #LI-AM2