Program Manager, Public Safety Outreach at Waymo

About the Role

We are looking for a Public Safety Outreach Program Manager to join Waymo's Enterprise Resilience team. This role focuses on ensuring Waymo is prepared to anticipate, navigate, respond to, and recover from complex operational challenges and real-world incidents.

Key Responsibilities

• →Drive the strategic vision and operational excellence of the Public Safety Outreach program, ensuring alignment with Waymo’s expansion goals.
• →Manage and optimize a vendor-based team of First Responder Ambassadors, overseeing their deployment and performance to ensure consistent, high-impact engagement in all markets.
• →Scale the certification and quality assurance process for the Ambassador program, ensuring that all outreach and training materials remain technically accurate and culturally resonant.
• →Establish a data-driven framework to measure training effectiveness, translating field engagement into metrics that demonstrate the program’s impact on market readiness and public trust.
• →Oversee the strategic roadmap for industry event participation, directing the Ambassador team’s presence at national and regional conferences.
• →Develop scalable program playbooks and internal policies that streamline how Waymo communicates with public safety officials, increasing efficiency as the company enters new jurisdictions.