Service Quality Manager, Training Specialist, Fleet Development and Readiness at Waymo

About the Role

Waymo is seeking an Automotive Service Instructor to develop and administer training programs for technicians working with the Waymo Driver, our autonomous driving technology. This role involves creating curriculum, managing training assets, and ensuring operational consistency across partners.

Key Responsibilities

• →Design a multi-modality technician and workshop management curriculum
• →Administer and report outcomes for training programs, including "train the trainer" initiatives
• →Analyze learner outcomes and engage with service quality reports to improve training efficacy
• →Perform site audits with the Service Quality team to ensure training proficiency
• →Define and maintain quality standards for operational consistency
• →Organize training schedules across multiple partners