Loading...
ManagerFull-timeRustGitGoAI
Salary Range
$115,600 - $156,400 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Success Manager to join Wayvia, a company that helps global brands connect with their shoppers using AI, data, and innovation. This role is responsible for managing the complete customer lifecycle, from onboarding to renewal, and achieving goals related to retention, growth, and customer satisfaction.
Key Responsibilities
- →Manage full customer lifecycle: onboarding, adoption, expansion selling, and renewals.
- →Lead customer retention initiatives and strategies.
- →Collaborate with new sales and internal teams to onboard and support new customers.
- →Develop expertise in e-commerce and our product suite, providing valuable insights to customers.
- →Create success plans and conduct executive-level quarterly business reviews.
- →Build cross-functional relationships at both user and executive levels across multiple internal teams and brands.
Requirements
- ✓Bachelor’s Degree or equivalent experience.
- ✓Experience in Account Management or Customer Success in digital media, e-commerce, technology platforms, or a SaaS company.
- ✓Proven ability to manage and grow a substantial book of business.
- ✓Strong multitasking and prioritization skills.
- ✓Project Management experience or skills.
- ✓Account planning experience.
- ✓Experience with Google Analytics and Digital Marketing.
- ✓Previous experience with performance-based compensation tied to sales/revenue and retention goals.
Benefits
- ★Flexible work-from-home arrangements
- ★401K Match
- ★Flexible vacation
- ★Medical/Dental/Vision
- ★16 weeks of paid parental leave (US)
- ★Technical stipend
- ★Professional development programs
- ★Wellness programs
Free to sign up. Takes 30 seconds.
