AI Trainer at Weave

As an AI Trainer, you will train AI models by reviewing responses, giving feedback, and documenting customer input. You’ll evaluate when to use AI vs. human intervention, create conversational content, and collaborate with teams to improve AI performance and customer experience. - This position will be remote - Reports to: Team Lead of AI Ops WHAT YOU WILL OWN - Train AI models by reviewing responses and delivering consistent, actionable feedback. - Review and analyze customer feedback on AI behavior; document and recommend corrective actions. - Own the customer experience of AI-driven interactions and recommend appropriate escalation paths. - Generate clear, natural, and conversational written content for AI training. - Collaborate with cross-functional teams to improve processes, content, and AI outcomes. - Proactively identify issues, suggest solutions, and drive continuous improvement. WHAT YOU WILL NEED TO ACCOMPLISH THE JOB - Bachelor’s degree in any discipline. - 2–3 years of experience in AI training, customer care, chat management, or a related field. - Experience in Postman is ideal, but not mandatory - Proficiency in Google Sheets, Slides, and Docs WHAT WILL MAKE US LOVE YOU - Exceptional verbal and written communication skills; naturally articulate with a strong presence of mind. - Ability to multitask while maintaining attention to detail. - Strong time management and organizational skills. - Proactive attitude with a focus on problem-solving and delivering results. - Passion for technology and creating great customer experiences. - Availability to work weekends; must be flexible to work North American daytime shifts (Pacific, Mountain, Central, Eastern time zones – India night hours). At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page. Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.