Enterprise Account Manager, Mid Market at Wellfit

Wellfit

Irving, TX·3d ago

ManagerFull-timeAI

Salary Range

$110,000 - $125,000 /year

About the Role

The Enterprise Account Manager – Mid Market is responsible for leading operational excellence, driving revenue growth, and ensuring consistent support across mid-market enterprise practices. This role serves as the primary operational and relationship management partner for mid-market offices, providing high-quality support across onboarding, training, revenue enablement, data integrity, reporting, and overall client lifecycle operations.

Key Responsibilities

→Serve as the primary operational contact and escalation point for mid-market enterprise practices.
→Oversee daily operational requests and ensure timely and accurate resolution across systems, billing, marketing, and reporting workflows.
→Lead end-to-end onboarding for mid-market offices, including system setup, training, and platform access.
→Conduct weekly, monthly, or quarterly meetings with mid-market clients depending on support needs and contractual expectations.
→Execute structured outreach programs designed to drive revenue growth within mid-market practices.
→Identify opportunities to expand product adoption through upselling and cross-selling across plan types, add-on services, or enhanced tiers.
→Support development and validation of reporting related to mid-market performance.
→Collaborate with teams across Client Success, Sales, Technology, Marketing, Legal, Operations, and Leadership.

Requirements

✓3 to 5 years of experience in operations, revenue operations, enterprise support, or related roles.
✓Strong CRM experience supporting complex operational workflows.
✓Proven ability to manage multiple stakeholders in fast-paced environments.
✓Excellent communication, relationship-building, and organizational skills.
✓Understanding of revenue workflows within healthcare sales environments.
✓Candidates with front-end dental operational experience such as office managers, regional managers, or directors of operations are strongly preferred.