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LeadFull-timeAIData
Salary Range
$24,225 - $32,775 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
Welo Data is seeking a Program Quality Manager to own program-level quality strategy execution for high-volume initiatives. This role will align team performance with organizational goals and ensure process optimization and delivery excellence within budgets and timelines.
Key Responsibilities
- βSet program quality goals, roadmap, and operating rhythms (cadence, audit plan, reviews)
- βManage a team of Analysts and Coordinators; hire, coach, and run performance cycles
- βCo-own client governance with Ops; align on scope, priorities, and changes
- βStandardize SOPs/rubrics; oversee training/certification paths and knowledge base
- βDefine core dashboards/metrics; drive actions for speed, quality, and cost
- βChampion compliance, privacy, and security; ensure audit readiness
- βCoordinate with Vendor Management on SLAs, capacity, and improvement plans
- βSponsor automation pilots and scale proven solutions with Ops Tech/Product
- βOwn risk management at program level; ensure documented CAPA with follow-through
- βBuild succession pipelines and skills matrices for the team
Requirements
- βEducation:
- βBachelorβs degree or equivalent experience in Business, Operations, Quality, or Data/Engineering
- βExperience:
- β3β5 years in quality/ops; 3β5 years managing teams or multi-workstreams
- βSkills:
- βProgram planning and portfolio governance
- βPeople leadership (goals, coaching, delegation, feedback)
- βSenior client communication and negotiation
- βStrong spreadsheets/BI; SQL/ETL familiarity is a plus
- βQuality systems (SOPs, QA gates, acceptance criteria) and compliance expertise
- βScope & Autonomy
- βManages a single program/team end-to-end; sets standards and rhythms
- βMakes day-to-day and tactical strategic decisions; escalates only high-impact items
- βPartners with Operations Manager on client outcomes and team performance
