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Principal Engineer, Quality Assurance Engineering at WesternDigital
WesternDigitalShanghai, Shanghai, cn·1w ago
SeniorFull-time
Salary Range
$53,040 - $71,760 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The System Application HDD Diagnostic Engineer plays a critical role in enterprise HDD system behavior, diagnostics, and customer integration. This position works closely with China-based cloud, OEM/ODM, and hyperscale customers to ensure successful HDD qualification and drive improvements in product design and validation.
Key Responsibilities
- →Lead system-level diagnostics for HDD functional, electrical, mechanical, firmware, and host-interaction issues
- →Perform root-cause analysis using SMART logs, protocol traces, system logs, error signatures, performance data, and platform-dependent behavior
- →Act as primary technical interface for customer qualifications in China; triage and resolve customer-reported issues end-to-end
- →Conduct specification gap analysis, feature validation, interoperability testing, and workload-based behavior characterization
- →Collaborate with global FW/ASIC/Servo/Mechanical/Reliability/Manufacturing/Quality teams to drive corrective actions and feature improvements
- →Support customer sample planning, execution, tracking, and qualification deliverables
- →Evaluate Engineering Changes (ECs) and Product Change Notifications (PCNs) for system impact and customer risk
- →Validate fixes and enhancements in customer environments and ensure robust closure
- →Prepare and deliver technical reports, failure analysis summaries, and update presentations to internal teams and customers
- →Develop internal troubleshooting guides, diagnostic scripts, test methodologies, and platform-specific best practices
- →Influence product architecture, drive long-term diagnostic strategy, lead cross-functional initiatives, and mentor regional/global technical teams
Requirements
- ✓Strong background in HDD system behavior and diagnostics
- ✓Experience with SMART logs, protocol traces, system logs, and error signatures
- ✓Ability to perform root-cause analysis and troubleshoot complex system-level issues
- ✓Knowledge of feature validation, interoperability testing, and workload-based behavior characterization
- ✓Familiarity with Engineering Changes (ECs) and Product Change Notifications (PCNs)
- ✓Excellent communication and presentation skills
- ✓Ability to work collaboratively with cross-functional teams
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About WesternDigital
Western Digital is a global leader in data storage solutions, providing innovative technologies to manage, store, and protect digital information. Headquartered in the United States, the company has been at the forefront of the storage industry since its founding in 1970, evolving from a semiconductor manufacturer to a pioneer in hard drives, solid-state drives, and cloud storage solutions. With a strong presence in both consumer and enterprise markets, Western Digital plays a critical role in enabling the digital transformation across various sectors, including entertainment, healthcare, and enterprise data centers. The company offers a comprehensive portfolio of storage products, including high-capacity hard drives, high-performance solid-state drives, and data center solutions tailored for scalability and reliability. Key features of their products include advanced data protection technologies, energy efficiency, and seamless integration with cloud platforms. Western Digital serves a diverse audience, from individual consumers seeking reliable storage for personal devices to large enterprises requiring robust data management systems. Their solutions are designed to meet the growing demands of data-intensive applications, ensuring speed, durability, and ease of use. Western Digital has achieved significant milestones, including being a key supplier to major cloud service providers and holding a leading market share in the storage industry. The company’s unique value proposition lies in its ability to combine cutting-edge technology with decades of expertise, delivering solutions that address the evolving needs of the digital age. By continuously innovating and investing in research and development, Western Digital remains a trusted partner for organizations and individuals alike, ensuring that data is stored securely and accessed efficiently.
