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Entry LevelFull-time
Salary Range
$36,125 - $48,875 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Field Support Specialist is a hands-on, on-site technical lead responsible for installing, maintaining, and troubleshooting hardware, software, and networking infrastructure across supported properties. This role operates with minimal supervision, supports both staff and executives, and plays a key role in installations, upgrades, and incident resolution while meeting defined service levels.
What Will You Be Doing?
β’ Install, configure, troubleshoot, and maintain hardware, software, network devices, and structured cabling.
β’ Provide routine maintenance and basic configuration for network switches and infrastructure.
β’ Serve as lead support during installations, maintenance efforts, and high-impact incidents.
β’ Independently resolve issues; escalate critical problems appropriately to leadership.
β’ Build, image, deploy, and document devices and system configurations.
β’ Perform enterprise software deployments and updates.
β’ Support and administer endpoint/user management tools (Active Directory, Intune, SCCM, Tanium).
β’ Provide direct end-user support, including VPN and application assistance.
β’ Collaborate with Business Analysts, System Admins, and Project Managers on IT initiatives.
β’ Participate in on-call and after-hours support rotations.
β’ Travel up to 40% as required to support multiple locations.
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About WestgateResorts
Westgate Resorts is a leading developer and operator of vacation ownership properties, specializing in the timeshare and vacation rental industry. Founded in 1980 and headquartered in Orlando, Florida, the company has established itself as a prominent player in the hospitality sector, offering luxurious vacation experiences across multiple destinations. With a focus on providing high-quality accommodations and exceptional guest services, Westgate has grown its portfolio to include numerous resorts in desirable locations such as Las Vegas, Panama City Beach, and Whistler, catering to families, couples, and groups seeking memorable getaways. The companyβs main offerings include vacation ownership programs, vacation rentals, and resort accommodations designed to provide flexibility and comfort. Westgate Resorts features spacious suites with modern amenities, including fully equipped kitchens, multiple bedrooms, and resort-style facilities like pools, spas, and entertainment options. Targeting leisure travelers and vacationers who prioritize convenience and value, Westgateβs properties are tailored to enhance the travel experience through personalized services and access to exclusive activities. Their vacation ownership model allows guests to purchase time at resorts, offering the benefits of returning to a preferred location annually or exchanging for stays at other properties. Westgate Resorts has achieved significant recognition in the vacation ownership industry, with a strong market presence and a reputation for excellence in customer satisfaction. The company differentiates itself through its commitment to quality, diverse property locations, and innovative ownership options that provide flexibility for travelers. By consistently expanding its portfolio and enhancing guest experiences, Westgate has solidified its position as a trusted name in the vacation industry, appealing to those seeking premium accommodations and memorable family or group vacations.
