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ManagerFull-timeRustAgileAI
Salary Range
$86,700 - $117,300 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for an Account Manager – Retention Acceleration to join our EMEA Sales team at WGSN in London. This role focuses on safeguarding and growing our small-to-medium customer base through exceptional customer satisfaction and best-in-class renewal performance.
Key Responsibilities
- →Take full ownership of renewal outcomes and risk mitigation
- →Meet or exceed defined retention expectations and drive uplift in renewal value year-on-year
- →Increase automatic renewal adoption and reduce friction across every renewal
- →Handle renewal conversations with clarity and a strong data-driven narrative
- →Deliver a consistent, premium customer experience and identify at-risk clients early
- →Serve as a trusted point of contact for contract-related enquiries
- →Maintain accurate forecasting and account planning in Salesforce
- →Manage a structured 12–16-week renewal cycle
- →Employ risk mitigation strategies for each notified cancellation
- →Identify opportunities for automation, standardisation and advanced reporting
- →Develop expansion opportunities by connecting additional departments to WGSN’s value proposition
- →Collaborate with Sales, Advisory and Product teams to ensure clients receive a cohesive value story
Requirements
- ✓Proven track record in retention-focused account management and contract management within a B2B subscription or SaaS environment
- ✓Confidence in renewal discussions, negotiations and procurement processes
- ✓Strong analytical mindset with ability to interpret dashboards, usage data and CRM metrics
- ✓Experience in managing high-volume customer portfolios with strong organisational skills
- ✓Excellent communication skills to build trust across varied stakeholder levels
- ✓Proficiency in Salesforce or similar CRM
- ✓Fluency in English; additional languages advantageous
- ✓Familiarity with fashion, beauty, interiors or consumer goods landscape
Benefits
- ★25 days of holiday per year with option to buy/sell up to 5 days
- ★Pension, Life Assurance and Income Protection
- ★Private Medical, Dental Insurance & Critical Illness
- ★Employee assistance programme, season ticket loans and cycle to work scheme
- ★Volunteering opportunities and charitable giving options
- ★Great learning and development opportunities
