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Mid LevelFull-time
Salary Range
$51,000 - $69,000 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Specialist to join our team at Whatnot, the largest live shopping platform in North America and Europe. This role is responsible for driving the best possible user experience through process improvement, order management, and problem solving.
Key Responsibilities
- →Interact with buyers and sellers with a customer first attitude ensuring a positive experience
- →Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
- →Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
- →Work with other departments to troubleshoot, research and resolve open questions
- →Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Requirements
- ✓Open to overnight shift from 8pm-5am PST
- ✓2+ years of Support experience handling email and/or chat services
- ✓Weekend availability required
- ✓Understanding of E-commerce and Marketplace operations
- ✓Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
- ✓Obsession with customers / being customer first / serving customers
- ✓Proactive problem-solver and process-improver
- ✓Knowledge of Collectibles is a plus
- ✓Bachelor's degree or college experience preferred
- ✓Previous start-up experience is a plus
Benefits
- ★Generous Time off Policy
- ★Health Insurance options including Medical, Dental, Vision
- ★Work From Home Support including home office setup allowance and monthly allowance for cell phone and internet
- ★Care Benefits including monthly allowance for wellness and annual allowance towards Childcare
- ★Retirement; 401k offering for Traditional and Roth accounts in the US with employer match up to 4% of base salary
- ★Monthly allowance to dogfood the app
- ★Parental Leave with 16 weeks of paid leave
