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Mid LevelFull-time
Salary Range
$37,400 - $50,600 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Experience Specialist to join our team at Whatnot, the largest live shopping platform in North America and Europe. This role is responsible for driving the best possible user experience through process improvement, order management, and problem solving.
Key Responsibilities
- →Interact with buyers and sellers with a customer-first polite attitude ensuring a positive experience
- →Resolve all customer issues regarding payments, orders, shipments, and general questions with high quality and in a timely manner
- →Become an expert in the Whatnot product, processes, and systems to drive positive outcomes for our users
- →Work with other departments to troubleshoot, research, and resolve open questions
- →Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
Requirements
- ✓3+ years of support experience handling email and/or chat services
- ✓Fluent in English and native Japanese
- ✓Understanding of Ecommerce and Marketplace operations
- ✓Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
- ✓Obsession with customers / being customer first / serving customers
- ✓Proactive problem-solver and process-improver
- ✓Knowledge of Collectibles is a plus
- ✓Bachelor's degree preferred
- ✓Previous start-up experience is a plus
Benefits
- ★Generous Time off Policy
- ★Health Insurance options including Medical, Dental, Vision
- ★Work From Home Support
- ★¥140,000 home office setup allowance
- ★¥20,750 monthly allowance for cell phone and internet
- ★¥69,500 monthly allowance for wellness
- ★¥14,000 monthly allowance for commuter expenses
- ★¥693,000 annual allowance towards Childcare
- ★¥2,772,000 lifetime benefit for family planning, such as adoption or fertility expenses
- ★16 weeks of fully paid parental leave + one month gradual return to work
- ★Pension plans
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