Program Manager, Revenue Enablement at Whatnot

🚀 JOIN THE FUTURE OF COMMERCE WITH WHATNOT! Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops. As a remote co-located team, we're inspired by our values [Upgrade to PRO to see link] and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces [Upgrade to PRO to see link] and were recently named the #1 Best Startup Employer in America [Upgrade to PRO to see link] by Forbes. Check out the latest Whatnot updates on our news [Upgrade to PRO to see link] and engineering blogs [Upgrade to PRO to see link] and join us as we enable anyone to turn their passion into a business and bring people together through commerce. 💻 ROLE As the Program Manager, Revenue Enablement, you’ll play a pivotal role in enhancing the performance and efficiency of our revenue generating teams across Sales and Account Management with a strong emphasis on Sales. You will design, implement, and manage trainings and playbooks that empower our teams with the knowledge, tools, and strategies necessary to drive growth and deliver exceptional experiences for sellers on Whatnot. - Support the enablement and overall success of our revenue generating teams in partnership with leadership - Develop, own, and continuously maintain sales playbooks that reflect current go-to-market strategy, product positioning, and deal execution—including structured deal frameworks for mid-market and enterprise segments - Leverage sales technology platforms to build scalable enablement infrastructure—including Gong for call coaching and performance insights, Salesforce for pipeline visibility and reporting, and Salesloft for sequencing and outreach optimization; identify tooling gaps and recommend improvements - Serve as a key liaison between revenue teams, sales operations, marketing, and product—translating field needs into enablement priorities, ensuring sellers have up-to-date messaging and product knowledge, and creating feedback loops that keep content relevant and actionable - Administer and optimize a Learning Management System (LMS) such as WorkRamp to house, deliver, and track enablement programs; ensure content is organized, accessible, and measurable across the team - Create, deliver, and continuously improve onboarding programs for new hires to accelerate their time to productivity - Analyze enablement program effectiveness through KPIs and feedback, making data-driven adjustments to continuously improve outcomes - Use performance data to identify knowledge or skill gaps across the account management team Team members in this role are required to be within commuting distance of our New York City, NY, Los Angeles, CA, San Francisco, CA or London, UK hubs. 👋 YOU Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here. As our next Enablement Program Manager, you should bring 6+ years of experience in sales, ideally with both enablement and quota-carrying experience within a high-growth technology environment. - Strong understanding of the account management and sales environment including methodologies, processes, and CRM platforms - Specific knowledge of Salesforce, Salesloft, and other related tools to expertly manage sales cycles - Experience with sales enablement tools such as Gong, Salesloft, or similar - Hands-on experience with a Learning Management System (e.g., WorkRamp or equivalent)—including building content libraries, assigning learning paths, and tracking completion and performance metrics - Demonstrated ability to write, own, and maintain sales playbooks from scratch—including call frameworks, objection handling guides, discovery flows, and structured deal strategies for mid-market and/or enterprise segments - Experience supporting or selling into mid-market and/or enterprise accounts is a plus—familiarity with structured deal processes, multi-stakeholder cycles, and longer sales motions will be leveraged directly in enablement design - Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects in parallel - Exceptional communication, facilitation, and presentation skills, with the ability to clearly articulate ideas and concepts to diverse audiences 🎁 BENEFITS - Flexible Time off Policy and Company-wide Holidays (including a spring and winter break) - Health Insurance options including Medical, Dental, Vision - Work From Home Support - Home office setup allowance - Monthly allowance for cell phone and internet - Care benefits - Monthly allowance for wellness - Annual allowance towards Childcare - Lifetime benefit for family planning, such as adoption or fertility expenses - Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally - Monthly allowance to dogfood the app - All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). - Parental Leave - 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. 💛 EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.