AI Implementation Specialist at Wise

Our Servicing Operations team is on a critical path to scale by accelerating our adoption of Artificial Intelligence. We are building a hybrid workforce where every team member is empowered by an AI 'Agent' working alongside them. To supercharge this effort, we're looking for a hands-on AI Implementation Specialist to join us and turn AI concepts into practical, impactful solutions for our global teams.   Your Mission As the engine room for our operational AI adoption , your primary focus will be to bring our AI strategy to life by building the tools our teams need. You will: • Own the end-to-end lifecycle of building and deploying AI Agents. You will own the creation of AI agents from start to finish. This includes triaging requests from our internal teams, gathering requirements, and building robust solutions using platforms like Credal.ai, Gemini, and Google Agentspace. • Leverage your SQL skills to master the data. You will extract, transform, and load necessary data from various sources to train and inform our AI agents, ensuring they are accurate and context-aware. • Collaborate across the business to deliver robust solutions. You will work side-by-side with our "AI Champions" and operational experts to solve real-world problems, while proactively engaging with Privacy, Security, and Compliance to ensure your solutions are secure, compliant, and launched efficiently. • Iterate, Monitor, and Improve. You will be responsible for maintaining, monitoring, and continuously improving the agents you build to ensure they remain effective as our business and the technology evolves. • Scale your impact through documentation and best practices. You will document your solutions, contribute to our central AI knowledge wiki, and help upskill the wider organization by sharing your work. What success looks like (KPIs) Your impact will be measured by the practical value you deliver to our operations teams. • Solution Velocity & Throughput: The number of AI agents successfully built and deployed in response to business needs. • Operational Efficiency Gains: The quantifiable impact of your deployed agents, measured by metrics like total hours saved or reduction in manual tasks. • Adoption & Satisfaction: High usage rates and positive feedback from the operational teams using the agents you've built. • Accuracy & Reliability: The decision accuracy and calibration rate of the automated processes you implement.