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SeniorFull-time
Salary Range
$21,216 - $28,704 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Customer Support Site Lead to serve as the strategic anchor for our Consumer faced Customer Support teams in Hungary. This high-impact leadership position will bridge our global mission with local execution, ensuring world-class support for our customers.
Key Responsibilities
- →Drive Site Strategy: Translate global and regional objectives into localized, data-driven action plans for the Budapest hub.
- →Lead through Leaders: Mentor and grow a team of Senior Team Leads, providing tools and feedback to scale their teams effectively.
- →Own Operational Excellence: Be responsible for the site’s global performance across Quality, Cost, and Speed metrics.
- →Be the Local Anchor: Act as the senior representative for Customer Support in the Budapest office, collaborating with Product teams and other departments.
- →Navigate Complexity: Ensure all site operations meet governmental regulations and Hungarian Labor Law.
Requirements
- ✓Experience leading customer support teams in a leadership capacity
- ✓Strong understanding of operational KPIs and performance metrics
- ✓Ability to develop and implement strategic action plans
- ✓Experience with talent retention and growth strategies
- ✓Knowledge of Hungarian Labor Law and regulatory compliance
- ✓Excellent communication and collaboration skills
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About Wise
Wise is a global financial services company that has revolutionized the way individuals and businesses manage international money transfers. Founded in 2011 in the UK by Taavet Hinrikus and Conrad Lucas, the company initially emerged as TransferWise before rebranding to Wise in 2021 to better reflect its broader mission of providing transparent, affordable, and efficient financial solutions. Operating in the fintech industry, Wise has established itself as a leader in cross-border payments, offering a more cost-effective alternative to traditional banking services. Its platform is designed to simplify the complexities of international transactions, making it accessible to a wide range of users. Wise provides a suite of products and services that include low-cost international money transfers, multi-currency accounts, and borderless payment solutions for freelancers and businesses. Key features of its platform include transparent fee structures, real exchange rates, and instant transfers, which set it apart from competitors. The company targets individuals who frequently send money abroad, digital nomads, expatriates, and small to medium-sized enterprises that require seamless cross-border financial operations. By eliminating hidden fees and offering competitive exchange rates, Wise has become a trusted choice for users seeking reliability and affordability in international finance. Wise has achieved significant milestones since its inception, including rapid global expansion with a presence in over 50 countries and processing billions of dollars in transactions annually. The company has secured substantial funding, becoming a unicorn in the fintech space, and has been recognized for its innovative approach to financial inclusion. Its unique value proposition lies in its commitment to transparency and fairness, challenging the traditional banking model by providing users with greater control over their money and reducing the barriers associated with international payments.
