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SeniorFull-time
Salary Range
$18,564 - $25,116 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Servicing Training Lead provides strategic leadership and oversight to the Servicing Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the Servicing Training team, guiding and directing them to meet organisational goals.
The Servicing Training Lead coordinates team activities, manages workloads, and aligns efforts with Servicing Operations teams’ priorities. This role also fosters a positive and motivating work environment, encouraging collaboration and professional development among team members, and works closely with stakeholders to identify and capitalise on growth and scalability opportunities.
Activities performed on the job
• Performance management on individual & team level
• Ensure quality and timely training delivery
• Manage performance and development
• Reporting and documentation:
• People management
• Support and develop team talent
• Lead and manage the team
• Enhance team engagement
• Executing on the strategy
• Implement training strategies
• Develop and communicate best practices
• Align team performance
• Training reporting
• Develop & maintain reporting governance:
• Utilise insights for improvement
• Strategic reporting
• Stakeholder Management
• Collaborate & validate training needs
• Provide analysis-based recommendations
• Ensure alignment and effective communication
• Resource management
• Training delivery and facilitation
• Oversee and ensure training effectiveness
• Stay updated on facilitation methods and trends
• Facilitate key training sessions
• Change Management
• Communicate and manage changes
• Facilitate adaptation and support
• Monitor progress and adjust
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About Wise
Wise is a global financial services company that has revolutionized the way individuals and businesses manage international money transfers. Founded in 2011 in the UK by Taavet Hinrikus and Conrad Lucas, the company initially emerged as TransferWise before rebranding to Wise in 2021 to better reflect its broader mission of providing transparent, affordable, and efficient financial solutions. Operating in the fintech industry, Wise has established itself as a leader in cross-border payments, offering a more cost-effective alternative to traditional banking services. Its platform is designed to simplify the complexities of international transactions, making it accessible to a wide range of users. Wise provides a suite of products and services that include low-cost international money transfers, multi-currency accounts, and borderless payment solutions for freelancers and businesses. Key features of its platform include transparent fee structures, real exchange rates, and instant transfers, which set it apart from competitors. The company targets individuals who frequently send money abroad, digital nomads, expatriates, and small to medium-sized enterprises that require seamless cross-border financial operations. By eliminating hidden fees and offering competitive exchange rates, Wise has become a trusted choice for users seeking reliability and affordability in international finance. Wise has achieved significant milestones since its inception, including rapid global expansion with a presence in over 50 countries and processing billions of dollars in transactions annually. The company has secured substantial funding, becoming a unicorn in the fintech space, and has been recognized for its innovative approach to financial inclusion. Its unique value proposition lies in its commitment to transparency and fairness, challenging the traditional banking model by providing users with greater control over their money and reducing the barriers associated with international payments.
