Operations Project Manager at Wise

We’re looking for an Operations Project Manager to join our Customer Support and/or KYC Team in Budapest. The Operations Project Manager is someone who oversees cross-functional work areas focusing on the resolution of issues from customers and internal teams. Your mission is to manage service operations improvement and transformation projects, ensuring the satisfaction of operational needs for both the CS OPS team and Wise customers, while serving as liaisons between stakeholders on assigned projects. 🔑 The key responsibilities as the  Operations Project Manager  are the following: • Coordinate with stakeholders to develop project plans including project scope, release schedule, milestones, deliverables etc. • Manage effective project implementation and delivery. • Manage project activities to meet business goals. • Track and monitor project execution to make sure that the stakeholders requirements are met. • Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentations and weekly meetings required for project execution • Develop process improvements to meet Customers and CS/KYC team needs. • Improve stakeholder relationships by providing timely and accurate responses to their inquiries. • Validate project plan and schedule to incorporate any changes requested by internal teams. • Coordinate calls, meetings and communications between stakeholders and project team throughout the project implementation phase. • Inform project status, schedule and key issues to relevant stakeholders on a regular basis. • Perform negotiations on project activities with stakeholders when required. • Maintain and update a database of project related documents. • Inform management on customer needs and business opportunities.💡 A bit more about the KPIs: • Project Satisfaction Rate: Measures stakeholder and client satisfaction levels with the project's outcomes, processes, and delivery. • Adherence to Project Schedule: Evaluates the project's performance against the planned timeline, quantified by schedule deviations. • Estimate to Project Completion: Tracks the projected timeline to complete the project compared to initial estimates, highlighting progress and efficiency. • Development Backlog vs. Planned: Compares the current development backlog with the planned backlog, ensuring alignment with project goals and timelines. • Achievement of Project Success Criteria: Assesses how well the project aligns with and meets the predefined success criteria.