People Operations Junior Specialist (FTC 9 months) at Wise

We’re looking for a People Operations Junior Specialist to join our People Operations team in the Tallinn office. This role is a unique opportunity to have an impact on Wise’s mission and assist our Wisers, Leads and teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey. This role will report to our People Operations Lead based in Tallinn. Your mission:  As one team, our People Operations’ (part of People Services) vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, you’ll have the exciting opportunity to own operational process matters across a number of platforms, providing important insights and sound recommendations for process changes, and ensuring key stakeholders are continually informed of relevant updates. Role summary: You've got some initial work experience behind you and you're feeling more confident about how our operational engine works. You continue to work very closely with your Lead to build on your growing customer service skillset and service delivery focus, but with the foundational knowledge firmly in place, you're now becoming more curious by challenging whether our established procedures and policies continue to serve their most optimum customer-centric purpose. Responsibilities: Onboarding Support • Manage the end-to-end administrative onboarding process for new joiners, ensuring a smooth Wiser journey with clear communication to all stakeholders • Coordinate adaptable onboarding plans in partnership with hiring Leads and collaborate on continuous improvements that align with Wise's way of working • Oversee the relocation process for new joiners, managing all logistics and documentation requirements • Facilitate new joiner engagement and networking in collaboration with the wider People team • Deliver local onboarding sessions covering essential first-week information (joiners, benefits, etc.) and maintain an informative, engaging and up-to-date onboarding deckWiser Support • Champion the People team's ticketing desk with a one-team mentality, responding to queries efficiently and with a customer-centric approach • Process all Workday actions throughout the Wiser lifecycle • Partner with the Global Mobility team to manage international remote working requests through our Mobile Wiser initiative • Coordinate immigration requirements for new and existing Wisers • Support the Payroll team with documentation and information needed to process changes (joiners, benefits, leavers, etc.) • Produce employment documentation as required (reference letters, contract changes, government surveys, etc.) • Maintain team content on Confluence, ensuring information is transparent, accessible, and current • Oversee health checks processes where applicableOffboarding Support • Manage all last-day administration for leaving and relocating Wisers, collaborating closely with Workplace, UT, and People Services teams to complete offboarding stepsWider Team & Business Contribution • Contribute to local and global projects and initiatives • Embrace growth opportunities by taking on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development