Program Manager- Business Operations at Wise

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to transform how we deliver our customer support experience to build a globally scalable and cost-effective model for our future. The role is a unique opportunity to join one of the fastest growing companies in Europe. With over 15 million happy customers we’re already moving more than £9 billion a month and have more than 2,500 people in our operations functions across the US, Estonia, Hungary and Singapore and 800 in Product and engineering. We serve a wide range of customers from personal users, freelancers, small businesses to enterprise businesses and banks. You will be one of the first members of the newly set-up function that creates a bridge between Product and Engineering and Operations teams. This new function sits in our Business Operations organisation and will be responsible for running large scale transformational projects that impact multiple functions in our servicing organisation.    Your Mission: • Project & Programme Delivery: Create robust governance and drive the execution of large-scale, multidimensional projects. You will manage the entire project lifecycle, from discovery and solution design to technical and operational implementation. • Cross-Functional Leadership: Own critical cross-functional projects, with a key focus on areas like remediations and Fincrime. You will work closely with partners in Product, Engineering, Customer Support, KYC, FinCrime, and Payment Operations to deliver results. • Strategic Impact: Work on the top Product and operational initiatives across Wise and secure executive sponsorship to execute them. • Governance & Risk Management: Leverage your project governance expertise to manage scope, timelines, communications, and accountability. You will proactively identify, track, and manage delivery risks, ensuring robust mitigation plans are in place while adhering to regulatory requirements. • Data-Driven Success: Clearly define what success looks like for your projects and evaluate progress using a blend of qualitative and quantitative methods to demonstrate impact.